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FAQs

What is my user name?

You can set your own user name, though we generally recommend that you use something simple to remember, like your email address. You will need your user name and password to register online. If you've forgotten your user name or password, visit the Aceware password reset webpage to look up your password. If you've never registered with us before, you can set up your user name and password when you register for the first time.

Is financial aid available for Continuing Education courses?
Since Continuing Education courses do not lead to a college degree, they are not eligible for the traditional forms of financial aid, such as the Hope Scholarship. However, some private lenders will help you finance continuing education and certificate programs. Find more information on financial aid that may be available to you or call 678-717-2377.
Can I use my credit card to pay for a course for someone else, like my child or spouse?
Yes, we accept VISA, Mastercard  and Discover. When registering a family member or friend, give us the name and address of the student first. We will also ask for the name of the credit card holder.
When is payment due for a Continuing Education course?
Full payment is due at the time of registration.
My company has offered to pay for this course. Can you invoice them directly?
Yes, if you supply us with your company's purchase order or educational voucher.
What is the age requirement to take open enrollment courses?
Unless otherwise noted, classes are limited to students 18 years and older. Students who are 16 and 17 may enroll as long as a parent is also enrolled in the course and attends each session.
Where are your courses held? Where are you located on campus?
Most Continuing Education classes are held in the Continuing Education building on one of our Campuses. Any classes that will be held elsewhere will be clearly marked.
What certificate programs do you offer?

Visit our Certificate Programs webpage to see the certificate programs we currently offer.

What is the difference between a certificate and a certification?

A certificate program is an extensive course or series of courses designed to prepare you for a specific function.

A certification is a recognized credential that confirms your ability in a particular area. Certifications are often offered through professional organizations and usually require passing an exam or series of exams.

Many of the certificate programs that we offer here prepare you for a specific certification exam.

Can my Continuing Education courses be applied toward a college degree?
No, courses taken through Continuing Education are awarded CEUs (Continuing Education Units), not college credits. They are not transferable to be applied toward a college degree. Please tell someone on the continuing education team or your instructor if you wish to receive CEU credit for your class.
What is your refund policy?

Cancellations
If you must cancel you must notify us in writing by email or fax at least three business days before the course begins. If you want to substitute or transfer, please notify us by phone or fax at least three business days before the course begins. There is a $20 processing fee for cancellations, and $10 fee for transfers or student substitutions. For courses costing $200 or more, the processing charge is 10% of the total fee. NO refunds will be given on cancellations made within three business days of the course starting date. If the University of North Georgia cancels a course for any reason, you will be contacted and you will receive a full refund.

Substitution Policy
Participants may substitute one student for another if notification is made by phone or fax at least three working days before the course begins. Substitutions will not be granted within three working days before the course begins. Substitutions will not be granted within three working days of the course starting date and no refund will be given. There is a $10 substitution fee for each participant/course.

Transfer Policy
Participants may transfer to another class of equal or greater cost for a fee of $10, if notification is made by phone or fax at least three working days before the course begins. The class to which one transfers must already be scheduled, and transfers must be made within the same fiscal year (July 1 - June 30). Transfer requests made within three working days of the course starting date will not be granted, and no refund will be given.

Do you offer a senior citizen's discount?

Participants aged 62 and older are eligible for a 10% discount off of the regular course fee. Those seniors who wish to take advantage of the discount must self-identify, and register in-person at any campus with proper ID. The Senior Citizen Discount may not be combined with other discounts. Discounts do not apply to on-line classes, music lessons, Recreation Memberships or travel programs.

The course I want is full. Can I be added to a waitlist?
Yes, if the course you want is already full, you can automatically add your name to our wait list through the online registration process or by calling the registration office. If a student drops this course, we will call waitlisted students in the order their names were put on the waitlist. No payment is made at the time of being placed on a waitlist.
What kind of application do I need to complete for a Continuing Education course?
Our courses are non-credit, non-degree programs and do not normally require applications for admission. However, there are some programs and courses that do require an application process or placement test prior to registration. Check for details in individual course descriptions as you browse our site.
Are there additional fees for books/software?
This varies by course. Check the course description for information about inclusion of books, supplies and materials.
Do I need a transcript from my old school?
No. Continuing Education courses are open to the general public.
Do you provide job placement?
Our focus is on training. We do not offer formal job placement or career counseling services.
When should I register for courses?
We recommend that you register for courses as early as possible. If the course you want is already full, you can add your name to the waitlist. We also recommend that you sign up for the next available course since the waitlist gives no guarantee of availability. On rare occasions one of our courses will not have enough students registered, and we have to cancel the course. The decision to cancel a course is usually the week the course is held. Waiting until a few days before the course to register could cause unnecessary cancellations.
What happens if my course is canceled?
In the event of a cancellation, we will provide you with a 100 percent refund or transfer to an equivalent course.
If I can't find what I'm looking for on your website, who can help me?

Visit our Contact Our Team page, where you can find phone numbers and email addresses for key contacts within Continuing Education, who will be glad to answer your questions. You may also call our office at 678-717-2377.

What if I need to transfer to another class?
Participants may transfer to another class of equal or greater cost for a fee of $10 if notification is made by phone or fax at least three working days before the course begins.  The class to which one transfers must be already scheduled, and transfers must be made within the same fiscal year (July 1 – June 30). Transfer requests made within 3 working days of the course starting date will not be granted and no refund will be given.
Can I substitute my registration for another person if I can't attend?
Participants may substitute one student for another if notification is made by phone or fax at least three working days before the course begins. There is a $10 substitution fee for each participant/course. Substitutions will not be granted within 3 working days of the course starting date and no refund will be given.
What is your inclement weather policy?

Continuing Education instructors and participants shall refer to the Office of Public Safety website in the event of inclement weather (http://ung.edu/emergency.php).  Please be advised that if a campus is closed for any reason, Continuing Education activities are also canceled.

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