Policies & Procedures
Unless otherwise noted in the program description, the following refund policies will apply:
Cancellations – If participants must cancel, three working days’ notice via written request is required before the course start date in order to receive a refund. If notification requirements are met, participants will receive a full refund minus a $20 processing fee. For courses costing $200 or more, the processing charge is 10% of the total fee. No refunds will be given on cancellations or withdraws made within 3 working days of the course starting date.
Classes canceled because of insufficient registrations may not be rescheduled. Participants will be notified and receive a full refund. Classes canceled because of instructor illness or weather will be rescheduled or made up. (See Inclement Weather Policies.) Instructors must receive prior approval from the Program Development Specialist before changing class dates, times, or location.
Substitution Policy – Participants may substitute one student for another if notification is made by phone or fax at least three working days before the course begins. There is a $10 substitution fee for each participant/course. Substitutions will not be granted within 3 working days of the course starting date and no refund will be given.
Transfer Policy – Participants may transfer to another class of equal or greater cost for a fee of $10 if notification is made by phone or fax at least three working days before the course begins. The class to which one transfers must be already scheduled, and transfers must be made within the same fiscal year (July 1 – June 30). Transfer requests made within 3 working days of the course starting date will not be granted and no refund will be given.