Workplace Professional Certificate
The hallmark of a successful organization often lies in the professionalism of front office personnel. Many times the first representative of your business and brand, customer relationships are developed or deteriorate through interaction with those on the front lines. Whether your clients are internal or external, it is imperative to have employees who are polished, able to effectively communicate, and able manage competing demands and deadlines, often in stressful situations. Today the electronic age has led businesses to solely invest in websites and e-commerce. What truly sets an organization apart is its ability to combine technical resources with superior personal support.
All facets of industry are requesting soft-skills training for their personnel more than ever before. Whether you are a high school graduate, college graduate, new to the office environment, changing careers or re-entering the workforce, this 30-hour Workplace Professional Certificate Program will give you the credential and skills employers are demanding. The comprehensive program has been designed around five stand-alone courses that, when completed, will give participants a highly sought-after skillset that is necessary for your organization to compete and win in today’s business environment.
The certificate consists of the following courses:
- Skill With People
- Managing Multiple Tasks, Priorities, & Deadlines
- Critical Elements of Customer Service
- Business Communication Basics
- Managing Your Personal and Professional Image