Back to Top
Skip to Site Search Skip to Utility Nav Skip to Top Nav Skip to Left Nav Skip to Content
Close Main Menu

Consumer Information

Consumer Complaints

The University of North Georgia desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Complaints regarding any aspect of UNG operations should be filed internally to UNG authorities first and then, if necessary, to external authorities. Contact information for filing complaints is given below.

Internal UNG Complaints

Provost - Dr. Tom Ormond, Provost and Senior Vice-President, 706-864-1602.

Student Affairs:
Ms. Alyson Paul, Asst VP Student Affairs / Dean of Students - Dahlonega, 706-864-1900.
Dr. Cara Ray, Assoc VP Student Affairs / Dean of Students - Cumming & Gainesville, 678-717-3877
Dr. Michelle Brown, Asst VP Student Affairs / Dean of Students - Oconee, 706-310-6201

Student Accounts - Ms. Charlotte Wade, Bursar, 706-864-1407.

Student Ombuds:
Derek Sutton, Academic Advising Coordinator - Dahlonega campus, 706-864-1461
Emily CookDirector, Supplemental Instruction - Gainesville campus, 678-717-3476
Veronica Walker, Lab Coordinator, Life Sciences - Oconee campus, 706-310-6614

External UNG Complaints

University System of Georgia:
Any student or employee in the University System aggrieved by a final decision of the president of an institution may apply to the Board’s Office of Legal Affairs (“Legal Affairs”) for a review of the decision, as provided for in the University System of Georgia Board of Regents policy 8.6 Application for Discretionary Review

Contact Information:

Office of Legal Affairs
Board of Regents of the University System of Georgia
270 Washington Street, SW
Atlanta, Georgia 30334
Tel.: 404-962-3255
Fax: 404-962-3264

Consumer complaints, fraudulent activity related to the University System of Georgia, or suggestions to improve ongoing operations may be reported to the USG Internal Audit & Compliance office or by calling 1-877-516-3466.


Instructions for filing a complaint with our regional accreditor, Southern Association of Colleges and Schools (SACS):  Complete the Commission’s Complaint Form and send two print copies to the President, Southern Association of Colleges and Schools Commission on Colleges, 1866 Southern Lane, Decatur, GA 30033-4097. (To access the Commission’s complaint policy, procedures, and the Complaint Form, please see Complaint Procedures Against the Commission or Its Accredited Institutions.) Please read the document carefully before submitting a complaint. Note that the complaint policy only addresses significant, documented, alleged non-compliance with the SACSCOC accreditation standards, policies or procedures. Complainants are expected to have attempted to resolve the issue through the institution’s complaint processes before filing a complaint with SACSCOC. The SACSCOC complaint process is not intended to be used to involve the Commission in disputes between individuals and member institutions or to cause the Commission to interpose itself as a reviewing authority in individual matters; nor does the policy allow the Commission to seek redress on an individual’s behalf. The primary purpose of the SACSCOC complaint procedure is to acquire valuable information regarding an accredited institution’s possible non-compliance with accreditation standards, policies and procedures rather than to resolve individual disputes.  Complaints must be tied to specific standard numbers from The Principles of Accreditation: Foundations for Quality Enhancement

For Federal Financial Aid and other federal obligations:

Instructions for filing a complaint with the U.S. Department of Education in regard to Title IV (financial aid, civil rights violations or discrimination) can be found in the Student Complaints and Consumer Information by State and Agency document..

Complaint resolution contacts by state:

UNG desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Students residing outside of the State of Georgia while attending UNG who desire to resolve a grievance should follow the University's Student Grievance Policy

However, if an issue cannot be resolved internally, you may file a complaint with your State. The Student Grievance Contact Information for Individual States provides phone numbers, emails and/or links to state education agencies. These new regulations require us to provide prospective and current students with contact information for filing complaints with the appropriate agency in the state where the student resides. Please click on your state to be connected to the contact form should you have a complaint about UNG.

AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyoming

UNG follows Section 508 Standards and WCAG 2.0 for web accessibility. If you require the content on this web page in another format, please contact the ADA Coordinator.

Back to Top