Back to Top
Skip to Site Search Skip to Utility Nav Skip to Top Nav Skip to Left Nav Skip to Content
Close Main Menu

FAQ for Postal Services

Does the UNG Post Office sell stamps, envelopes, etc.?
Yes. We sell stamps, pre-stamped envelopes, and various forms of postage.
Do you have packing supplies for mail I need to send?

We have packing tape, labels and markers. We also have an assortment of flat rate USPS boxes. However, we have a limited supply of used boxes that we try to recycle by offering them to customers.

Do you take campus cash/credit/debit cards?
Unfortunately, we do not take accept campus cash or cards at this time. You may pay for postage/fees with cash or check only.
What mail can I drop off at the UNG Post Office?
We take all prepaid parcels from USPS, UPS, and FedEx. Any letters with a stamp can be dropped off in the mail slots next to the front window. We also sell postage if you need it, but we take cash or check only.
How long will it take the letter I dropped off to get to it’s destination?

This depends on where it is going, and how it was sent. Please contact us and we will be happy to estimate it’s arrival time.

My tracking my number says my package has been delivered, but I haven’t received an email from the Post Office. Is my package here?
All UPS and FedEx packages are delivered daily to logistical services between 9:00 AM and 12:00 PM. Your package may have been delivered to campus, but will not arrive at the post office until around 2:30 PM. As soon as your package has arrived at the post office and has been processed, you will be sent an email confirmation.
Can I still pick up my package if I don’t have my email?

Emails will be sent to you immediately after we have received your package alerting you of your parcels arrival. If you have not received an email, it is likely that your package has not yet arrived to the campus post office.

Students are always welcome to bring their tracking number to the front window, where a clerk will be happy to assist them with any questions that they may have.
I forgot my key. Can I still pick up my letters?

Unfortunately, if you have a physical mailbox, you cannot pick up letters or fliers without your key. If you come to the front window, all of our postal clerks will be glad to confirm if you do have an item in your box, but they won’t be able to give it to you.

I haven’t gotten an email, but I know my package is here. Will you go get it for me?
Emails will be sent to you soon after we have received your package alerting you of your parcels arrival. If you have not received an email, it is likely that your package has not yet arrived to the campus post office, or we are still processing your parcel.
I called in, will you check to see if I have mail?

Due to the time it takes for us to check your mail, we no longer check your mail for you if you call over the phone. If your item has a tracking number, you should have gotten an email about it.

I just became a Resident. Will my Post Office Box be assigned to me automatically?
No, you will have to request a mailbox using the Mailbox Request Form.
I am going to study abroad/be transient for one semester. Can I keep my key?
We recommend you turn your key in, as every Spring and Fall semester we check every student's status and email all the commuters before placing holds on their accounts. The only way to avoid these emails and possible holds is to turn your mail key in if you will be gone for a semester.
(Dahlonega Campus) Why does my package come straight to my office sometimes, but other times we have to pick it up?

Parcels coming to the university through USPS are picked up by our postal clerks at the post office. Depending on the set up of your department, that may mean you pick it up here at the office. FedEx and UPS are dropped off in Logistical Services, then delivered to you.

 
(Dahlonega Campus) How is my package going to arrive? Through Logistics or the Post Office?

You can determine the carrier by looking at the tracking number. The carrier determines which department receives it (see question above). If your tracking number starts with a “1Z” then it is UPS. If it starts with a "9" then it is USPS. Any other number could be USPS, FedEx, or DHL.

How long will it take my item to get from my Campus to another?

This chart was created in an effort to help you better estimate how long your mail should take to get from campus to campus.

Please note that all of these are estimates, and are based on the mail arriving to our Dahlonega or Gainesville central offices before the relevant routes occur.

Chart detailing the length of time it takes to get mail from one campus to another.

Please note that all of these are estimates, and are based on the mail arriving to our Dahlonega or Gainesville central offices before the relevant routes occur.

All on campus deliveries are not estimated, as times are typically same day – but that varies widely based on your department and the campus delivery schedule.

*Blue Ridge - Assuming outgoing mail placed in outgoing mail by Wednesday before 11 am.

**Due to the nature of the Cumming/Dahlonega/Gainesville route, the number of days depend upon the order in which the courier runs that day. If you need something to get there fastest (and we have no conflicting requests), we can accommodate you if you email postoffice@ung.edu or call 706-864-1634.

 
(Dahlonega Campus) What address do I mail items to?

Use: 82 College Circle
         Dahlonega, GA 30597

Do I need to use the blue envelopes for my P Card statement?
Yes, the Purchasing department prefers that the blue envelopes are used for P-Card statements. The blue envelopes should be returned to each department. If you are in need of a blue envelope, please contact Purchasing. A standard envelope will suffice if a blue envelope is not readily available.

UNG follows Section 508 Standards and WCAG 2.0 for web accessibility. If you require the content on this web page in another format, please contact the ADA Coordinator.

Back to Top