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Refunds and Disbursement of Financial Aid Award Balances

Spring 2020 Refund Calculations

Refunds for spring semester 2020, due to moving to emergency remote instruction, were based upon the percentage of days completed on campus. For housing and meal plans, students had access to housing and dining for 58% of the possible days of occupancy – so we refunded 42% of the cost.

For activity fees, students had access to facilities/services/events for 59% of the possible days of the semester (housing and dining open prior to the first day of classes) – so we refunded 41% based upon the fee rate for each campus.

Transportation fees are more complicated. In addition to providing shuttle service and normal maintenance on parking decks, parking lots, and sidewalks, the Dahlonega and Gainesville campuses have parking decks for which UNG is still paying construction and debt service costs (similar to a mortgage payment on a home). We still used the 41% factor for refunds, but had to first deduct the portion of the fee that is used to pay for the parking decks. Here is how that works:

Campus Total Fee Amount Amount Associated with Parking Decks Amount Remaining 41% for Refund
Dahlonega (3 decks) $220.00 $190.00 $30.00 $12.30
Gainesville (1 deck) $85.00 $45.00 $40.00 $16.40
Oconee & Cumming $85.00 $0.00 $85.00 $34.85

Refunds for Withdrawals

Upon a complete withdrawal from the university (through the Registrar’s Office), a partial refund of tuition and fees will be processed. A complete withdrawal is a withdrawal from all courses. Individual course withdrawals will not generate a refund. Complete withdrawal refunds are based on the following:

"The refund amount for students withdrawing from an institution shall be based on a pro rata percentage determined by dividing the number of calendar days in the semester that the student completed by the total calendar days in the semester. The total calendar days in a semester includes weekends, but excludes scheduled breaks of five (5) or more days and days that a student was on an approved leave of absence.

The unearned portion shall be refunded up to the point in time that the amount earned equals sixty percent (60%). Students who withdraw from the institution when the calculated percentage of completion is greater than 60% are not entitled to a refund of any portion of institutional charges.” (BOR Policy 7.3.5.1)

“A refund of all non-resident fees, matriculation fees, and other mandatory fees shall be made in the event of the death of a student at any time during the academic session.” (BOR Policy 7.3.5.2)

Disbursement of Refund

  • If payment was remitted via web credit card, any credit balance on a student account is first refunded to the credit card used for the payment (limited to the amount of payment and only applicable if within the same semester).
  • If payment was remitted via cash or check, or if a credit balance is financial aid in excess of tuition and fees, the refund of the credit balance is issued through the BankMobile refund selection preference chosen by the student. Review your refund choices today.

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