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Frequently Asked Questions

Am I an appropriate Client?

We see most clients - family, adults, children, adolescents, and couples.

We only see UNG students who have been referred from the student counseling center on campus.

The CMHCC offers help to those struggling with:

  • abuse and neglect
  • infidelity
  • anger and rage
  • marriage issues
  • attachment issues
  • mental illness
  • career issues
  • marital or premarital issues
  • codependency
  • parenting challenges
  • communication
  • relationships
  • depression
  • sexuality
  • divorce
  • spiritual issues
  • family issues
  • step-family issues
  • fear and anxiety
  • stress
  • grief and loss
Does the clinic provide onsite babysitting?

Children cannot be left in the waiting room unattended and children cannot be brought into a session unless it is for family counseling. Arrangements for childcare should be made prior to attending sessions. If the client is unable to make childcare arrangements in advance of the appointment, with notice, the appointment will be rescheduled to a more convenient time.

Where is the CMHCC located?
The CMHCC is part of the University of North Georgia and is located at 199 Choice Avenue, Dahlonega, GA. (Directions)
What is the cost for services?

Services are provided free of charge. However, there is a three-semester service limit.

What type of training do student counselors receive?
The Masters students are at the end of an intensive and comprehensive graduate program of study. They are now applying their acquired knowledge to their work with clients with faculty supervision and assistance.
Can I get counseling over the phone or over the internet?

No. The CMHCC is a training facility, therefore all services are provided onsite at UNG’s CMHC Clinic.

Why are cameras in the room and what happens to the videos when the counseling is completed?

This is a teaching facility. The cameras in the room are for the supervisors to observe the counselor and to ensure they are providing the client with a high level of care. All sessions are recorded and monitored by close-circuit T.V. and these recordings are for educational and supervision purposes only. The student counselor receives consultation from the faculty supervisor who reviews the session. This is done to provide feedback and improve the student counselor’s skills. All records are kept on a secure computer system that is password-protected.

What happens if I am unable to attend my session?

In order to meet the needs of the community and provide services to those individuals on the waiting list, the clinic abides by a strict cancellation/no show policy. If a client fails to attend the first scheduled session, the client will be removed from the counselor's schedule in order to accommodate other clients on the waiting list. The client’s name may be placed back on the waiting list. However, the client must call first and speak with one of the available staff members.

What happens if the CMHCC is unable to accommodate clients?
In cases where the CMHCC is unable to assist the client, an appropriate referral will be provided to the client.
Will services rendered be disclosed to outside sources?

All services received at the CMHCC are confidential. In order to disclose information to outside sources, a Consent for Release of Information must be signed in advance.

Emergency?

In the event of an emergency, dial 911 or have someone take you to the nearest emergency room.

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