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Important Notice, Affects All UNG Students

All UNG student accounts will have Two-Factor Authentication (2FA) enabled during Spring semester 2020; detailed timeline available below this notice. Applications that will have 2FA enabled are: all applications currently accessed through the UNG Single Sign-On (SSO) system and UNG email. Students may Opt-Innew window early to become more familiar with the 2FA process before crunch time (mid-terms, tests, major assignments, etc.). See instructions on setting up window 

Be aware that the implementation of 2FA on email access will require that the mobile device mail application supports ‘modern authentication.’ For quick reference, the following mail apps are recommended: iOS Mail, Outlook for iOS, and Outlook for Android.  It is highly recommended that students convert to a compatible mail app prior to the 2FA migration to reduce confusion. Details concerning compatible mail apps for mobile devices can be found in this KB window

Once modern authentication is enforced (concurrent with 2FA), attempting to access UNG email using an incompatible mail app will return a message stating access has been denied. You will still be able to access email through webmail (; but you will need to update your mail app.  

Assistance with this change is provided by the Service Desk during normal business hours, phone: 706-864-1922.

2FA Implementation Timeline

  • Blue Ridge, Cumming, Online Students - Jan. 21, 2020, 7:30 a.m.
  • Oconee Students - Jan. 28, 2020, 7:30 a.m.
  • Dahlonega Graduate, Junior and Senior Students - Feb. 4, 2020, 7:30 a.m.
  • Dahlonega Freshman and Sophomore Students - Feb. 11, 2020, 7:30 a.m.
  • Gainesville Graduate, Junior and Senior Students - Feb 18, 2020, 7:30 a.m.
  • Gainesville Freshman and Sophomore Students - Feb 25, 2020, 7:30 a.m.

UNG 2FA is a new login process that adds an additional layer of protection when accessing UNG systems. This two-factor authentication (2FA) technology integrates a second device, like your cell phone, into the login process, resulting in two types of authentication to verify your identity. This will make it more difficult for an unauthorized person to access your personal information online. UNG 2FA is powered by Duo Security.

To help everyone prepare for this transition to 2FA, Information Technology will offer resources, documentation, and training. If you have any questions, contact the Service Desk at 706-864-1922, or email

What is Two-Factor Authentication?

Passwords are essential for security and privacy, but sometimes you need more than a password to secure an account. Two-factor authentication (2FA) asks individuals for a second confirmation of their identity at login using a physical device, like a cell phone, tablet, landline phone, or token device. This added layer of security will help prevent unauthorized users from accessing your personal accounts at UNG.

What is Duo?

Duo is a tool that provides two-factor authentication to help protect university accounts with online access to sensitive information.

After logging in with your username and password, you use a physical device such as your mobile phone, tablet, landline phone, or token device to verify your identity.

Key Benefits

  • Designed to prevent unauthorized access to your information and university data, including confidential retirement account details, pay statements, and direct deposit information.
  • Protects your privacy regardless of what type of device you use
  • Provides several options for your second authentication factor, including options that enable you to use multifactor authentication when you are in an area without wireless access or cell phone service.

What does this mean to me?

  • When accessing a UNG 2FA enabled application, if you have not already registered with UNG 2FA (Duo) you will be prompted to do so.
  • Once registered, when you access a UNG 2FA enabled application you will be prompted for your username and password as usual.
  • You will then be prompted for the second-factor authentication.
  • Successful authentication allows you to proceed to the application.
  • Generally you can expect to be prompted for 2FA each time you access a browser based application. Installed applications, such as Outlook or Outlood for iOS/Android, will retain the authentication until your password changes.


  • Set up two or more devices in the event your primary device is not available.
  • Do not select the option to "Automatically send this device a Duo Push" until you are comfortable with the 2FA service and account settings.
  • Device recommendations:
    • Smartphone mobile app
    • Phone call to mobile or landline

UNG follows Section 508 Standards and WCAG 2.0 for web accessibility. If you require the content on this web page in another format, please contact the ADA Coordinator.
Please note that some of the images and videos on our site may have been taken before social distancing, face coverings and restricted gatherings were required.

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