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Working Remotely

We’ve gathered helpful information from departments across the institution to provide details on temporary procedural changes, contact information and more, to help you remain productive away from your regular office routines.

Remember, we’re all in this together, and we’ll get through this together.

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Resources for Working Remotely

What if I cannot work remotely?

Supervisors may continue to use non-closure emergency leave as needed to support those employees whose roles do not allow them to work remotely.  If you do need to come to campus, please be sure to have your key or ID card to gain entry, as most facilities will be locked due to minimal staff on-site. 

 

Tips for Teleworking and Telemanaging

Tips to Make Teleworking Successful

  • Start your day early, and treat working from home like working from the office. The advice here is to get up and get at it.
  • Designate a separate work space. While the couch or even bed may be tempting, a designated work space increases focus and productivity. Although it is working from home, it is still working, so avoid the temptation to loaf, and set up a cohesive work space.
  • Maintain boundaries with those you share space with. Family members or others in the home need to understand that working from home will require you to focus during working hours.
  • Use a to-do list, set goals, and plan what each day will hold. Examining what needs to be accomplished each day will help you focus on the tasks at hand, and will help keep you on track.
  • Structure and schedule your work activities into blocks of time, and build in breaks. We work best when we are able to focus deeply, and then come up for air to refresh our minds, bodies, and perspectives. Blocks of time can also provide the structure for mini-goals and check in points on your productivity throughout the day.
  • Stay connected to co-workers, but not on social media. Although we will likely miss the social aspects of the workplace, especially when feeling cooped up, make the effort to connect with co-workers and check in with supervisors professionally, but avoid the temptation associated with social media. What starts as a few clicks can easily turn into an internet rabbit hole.
  • Pick an ending time for your day, and maintain your work-life balance.

Tips to Manage Teleworking

  • Discuss and agree upon clear work and communication expectations.
  • Agree on a task list up front, and manage by results. Establish a clear definition of objectives and performance indicators, and ensure monitoring of those indicators along with ongoing training for teleworking employees.
  • Plan consistent check-ins, but do not micro-manage. Use shared calendars, instant messenger, email out-of-office messages, etc. Utilizing Skype via the virtual desktop is a great tool for this.
  • It is unrealistic for someone to work steadily for 8.5 hours; we don’t expect it in the office, and it ism’t reasonable from the home office. Encourage your employees to build in breaks, and to maintain both a consistent working schedule and work-life balance.
  • Consider “virtual water cooler chat”: pose a question or comment to your group for team members to respond to once or twice a day for the simple purpose of maintaining a sense of connection. Teleworking can get lonely!
  • Use this opportunity to build trust among your team.
Stay Secure - Be Aware of Spam and Phishing

UNG continues to be a target of malicious phishing attacks. UNG, as well as other USG institutions, are frequently targeted by various scams. The most recent attack requested our employees buy gift cards and then email the activation codes to the attacker. The Cyber Security team at UNG regularly monitors for these types of activities. On average, we block between 100-200 of these malicious messages per MONTH. Unfortunately, some of these messages do circumvent our safeguards.  

As a reminder, note the following warning signs:

  • Emails asking for personal information
  • Badly written emails
  • Hidden or misleading links
  • Unexpected attachments
  • A sense of urgency
  • Incorrect or “spoofed” sender addresses

If you receive any questionable emails, do not click links within the message or open any attachments. Instead, forward the message to spam@ung.edu to be evaluated by our team.

SkillPort Learning Recommendations

In support of our employees' online learning, HR has curated several collections of modules. Check out the Learning Programs on SkillPort linked on the left hand menu bar, built specifically for Administrative Support  and New Managers, as well as built around our 5 institutional values. 

Anyone who completes one of these modules by April 30 will be recognized in a campus-wide email, and entered into a drawing for a bookstore giftcard!

If you have a particular interest and need help navigating or finding material, please reach out to Elizabeth.King@ung.edu for suggestions.

Accessing UNG Services While Working Remote

Accounts Payable

Check requests, including appropriate documentation, are due to Accounts Payable by 9 a.m. on Thursdays for processing each Thursday.

Auxiliary Services

During this time most Auxiliary operations are served by phone 706-864-1641. 

Dining Hall offers a two-hour meal pick-up window for each meal for students remaining on the Dahlonega Campus. All other dining operations, including Starbucks, are closed until further notice.

Bookstores are determining the best way to handle textbook returns. Please check the website for updated information as it becomes available. 

Housing, Dining, and Transportation and Activity Fees partial refunds should be processed by April 1, or soon thereafter. We appreciate your understanding and patience as we strive to serve our campus communities in this unprecedented situation.

Budget Office

Personal Services Budget Amendments in response to COVID-19 changes will be accepted through the Non-Personal Services Amendment deadline of May 1.

IT is working on transitioning the Budget Amendment form to an entirely electronic process and temporary stop gaps are being developed until this new system is fully operational.

Bursar's Office / Business Office

Staff are teleworking as much as possible.  Please email business.office@ung.edu to make an appointment for dropping off a departmental deposit.

Student partial refunds (housing, meal plans, transportation, and activity fees) are in process, with targeted completion by April 1, or soon thereafter.

Comptroller

Please continue using the electronic journal request forms, including appropriate documentation.  Staff are teleworking and email should be used for the fastest response.

Facilities

Starting Monday, March 30, UNG Facilities will provide reduced services to all UNG campuses in an effort to abide by state and federal guidance to reduce employees at the workplace. Because of these reduced services, we ask for the following cooperation from anyone utilizing an office or workspace on any campus:

  • Move garbage receptacles from office areas to the nearest hallway for emptying at the end of each workday.
  • Limit the storage of food in offices to deter insects and rodents.
  • For routine maintenance needs, please submit work order requests via the facilities website.
IT Helpdesk & Service Desk

UNG's Information Technology Service Desk support is still available, with staff working remotely during normal business hours. Please email, utilize self-service, or call the IT Service Desk for a remote help session before planning a trip onsite. For additional assistance you may:

The helpdesk walk-in locations are open Monday to Friday between 10 a.m. and 2 p.m.

Logistical Services

Dahlonega and Gainesville

  • Hours of operation:  9 a.m. – 4:30 p.m., Monday – Thursday and 9 a.m. – 3 p.m., Friday
  • Please contact the following to schedule a pick-up:

Oconee

  • Limited operations, with courier service on Wednesdays.  Please contact Eddie Morgan for additional information.

 

Payroll

The Payroll Department is teleworking and will respond to your payroll questions.  For service, send emails to payroll@ung.edu.  Staff are also able to retrieve voice mail via email, so please leave your name, number, and a brief message, and they will respond as soon as possible.

Postal Services

Postal Services is providing limited services.  Departmental deliveries are suspended at this time. 

Intercampus courier services are operating on a limited schedule as follows:

  • Dahlonega/Gainesville: Tuesday and Thursday
  • Gainesville/Oconee: Wednesday

Campus-specific operations are as follow:

  • Dahlonega: Incoming mail pick-up and out-going mail drop-off is available at the loading dock between Hoag and the Rec Center between 9 a.m. and 12 p.m. daily by appointment.  Please contact Haley McDaniel to schedule.
  • Gainesville: Incoming mail pick-up and out-going mail drop-off is available at the Logistical Services warehouse loading dock.  Please contact Eddie Morgan to schedule.
Public Safety

Public Safety can be reached at any time by dialing 706-864-1500 to address any emergency need you may have.

Purchasing
  • P-card statements may be scanned and emailed to Milton Hansen (hansen@ung.edu); however, they must be signed by both the P-Card holder and the approver and include all appropriate documentation.
  • Check Requests: Whenever possible please use the automated check request through PeopleSoft. Handwritten check requests will be processed once weekly. 
  • Purchase Orders, including GFMs, are being handled remotely and are current. 

 

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