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COVID-19 Student Health and Mental Health Resources

Student Health Services (SHS) on the Dahlonega and Gainesville campuses offer COVID-19 testing in-house when the following criteria are met:

  1. Students are expected to call for appointment and maintain self-isolation until appointment time at SHS.
  2. Student presents to clinic with COVID-19 symptoms and a test is deemed appropriate after an evaluation by clinician. Tests will be ONLY be performed on symptomatic patients.
    1. Current protocol indicates flu and strep be ruled out per testing prior to COVID-19 testing.
    2. Students who have paid the Student Health Fee ($65) will receive appropriate testing (flu, strep, COVID-19) at no additional charge. Students who have NOT paid the Student Health fee will be assessed the Student Health fee upon treatment and will receive appropriate testing (flu, strep, COVID-19) at no additional charge.

All students at University System of Georgia institutions are now eligible to consult with SHIP doctors, nurses and mental health specialists as they work through issues related to COVID-19. These consultations are no cost for students enrolled in the USG Student Health Insurance Plan (SHIP) and $40 for non-enrolled students. There is a 24/7 help line available for all students at no charge.

Students that have questions or concerns about whether they are experiencing symptoms related to COVID-19 can also call their healthcare provider or member services number through their insurance plan. For students that need guidance or may not have a provider or insurance, the Georgia Department of Public Health has established a hotline. That number is: 844-442-2681.

Services available for ALL students

Telehealth Services

  • Telehealth services (on-line or by phone doctor’s visits) are available for all students through UnitedHealthcare StudentResources HealthiestYou program by Teladoc. Download the HealthiestYou mobile app, call 1-855-870-5858 or go online at .
  • Telehealth services are available at no charge to students enrolled in the USG Student Health Insurance Plan (SHIP)
  • Students not enrolled in the SHIP program pay $40 per visit.
  • Behavioral Health Visits
    • Students enrolled in the SHIP program have access to licensed therapists and psychologists at no charge at .
    • Students not enrolled in the SHIP program have access to licensed therapists and psychologists through  for a monthly charge of $180.


Optum Support Line

  • To support students who may be experiencing anxiety or stress following the recent developments around COVID-19, UHCSR is offering an Emotional-Support Help Line, through Optum, providing access to specially trained mental health specialists.
  • Optum’s toll-free help line number, 866-342-6892, will be open 24 hours a day, seven days a week, for as long as necessary. The service is free of charge to all students. 

Additional information for Students enrolled in the USG SHIP program

Access to Medical Care, Coverage

  • If a student thinks they may have been exposed to COVID-19 or are experiencing symptoms of the disease, students should immediately call a provider. To find a network provider, visit  or utilize their UHCSR mobile app.
  • All testing for COVID-19 will be covered by UHCSR at no charge.
  • Additional updates will be made on United Healthcare Student Resources website.


Student Assistance Program

The USG SHIP program offers a student assistance program through Optum which provides a wide range of resources to students telephonically. The phone number is available on your UHCSR Mobile App or your .

  • Counseling - 24/7 access to crisis intervention services and confidential counseling from licensed clinicians.
  • - health risk assessments, health/fitness calculators and other helpful resources.
  • Legal and Financial Services - provides help with issues such as credit card debt, divorce, child custody and shelter from abusive relationships.
  • Mediation - access to a national network of mediators to help resolve family-related disputes such as divorce, separation, child custody, visitation and support.

If you have any questions, please contact

UNG follows Section 508 Standards and WCAG 2.0 for web accessibility. If you require the content on this web page in another format, please contact the ADA Coordinator.
Please note that some of the images and videos on our site may have been taken before social distancing, face coverings and restricted gatherings were required.

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