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Student Services

Last updated: August 5, 2020

UNG will continue to offer a wide array of student services this fall. 

Dean of Students

At the Deans of Students office, we provide our students the following assistance, among others, to help navigate the university processes and keep our students in college during these unusual times:

  • Advocacy:  We listen to student concerns and explain university policies and/or procedures that may help.

  • Student Support:  We conduct outreach and assess serve the needs of students who may have an academic, personal, emotional, medical or other concern. This includes providing support services and contact tracing to those students who have tested positive or presumed positive for COVID-19, are caring for or living for someone with COVID-19, or experiencing COVID-like symptoms.
  • Hardship withdrawals:  If a student is unable to successfully complete a semester due to a physical, mental, emotional, or psychological condition, he or she may request a hardship withdrawal through the Dean of Students. Students may request a hardship withdrawal when the emergency or situation they are experiencing makes it impossible to continue in the course(s) for which he/she is registered.  The result of an approved hardship withdrawal is the assignment of W's which have no academic penalty.
  • Excused Absence Notifications:   We can provide excused absence notifications for those students who are experiencing unforeseen events who need to miss class or would benefit from flexibility with deadlines.  Examples include those who have experienced the death of a loved one, hospitalization, experiencing COVID-like symptoms, caring for/living with a person with COVID, have a clinical diagnosis of COVID, or who have been in direct contact with someone who has COVID.
     

Please contact the Dean of Students office at deanofstudents@ung.edu or at our phone number for your home campus.

Financial Aid

Visit the Financial Aid site to find all financial aid resources.

Need Financial Advice?

UNG's Student Money Management Center is here to help. Our staff can meet with you via online appointment through Skype or Microsoft Teams. To book an appointment with SMMC staff, either schedule an appointment online (login required) or contact us by phone or email.

  • Dahlonega - 706-867-3308
  • Gainesville - 678-717-3984

Financial Aid Questions?

Multicultural Student Affairs

Multicultural Student Affairs (MSA) is here to help retain our underrepresented students by providing special assistance with personal, social, or academic concerns, and other guidance.  MSA is also available to all students, staff, faculty, and community as a resource regarding social justice and diversity issues.

Learn more about Multicultural Student Affairs.

Student Counseling

Student Counseling Services will be operating at full capacity at the beginning of fall semester. Social distancing may require alternate arrangements for delivering counseling services based on the physical space of the counseling center and individual offices.

  • Face coverings will be required.
  • All 10 UNG student counseling clinicians are approved to deliver tele-counseling and can work from the office or telework to provide virtual services
  • Staff must sanitize frequently-touched surfaces after every use, including computers, workstations, lockers, pencils, calculators, card swipes, door knobs, light switches, equipment and waiting room chairs.
  • Clients/Visitors to offices will be verbally screened for symptoms of COVID-19 based on current guidance from the CDC and Georgia Department of Public Health
  • Students are encouraged to make appointments by telephone, rather than dropping in. 
  • Office space and traffic flow will be modified to promote social distancing
  • Items, such as magazines or brochures, in common areas will be removed to reduce contamination risks and make it easier to sanitize areas
  • The number of students in the waiting area will be limited

To make an appointment, students should call one of the following numbers.

  • Cumming - 470-239-3134
  • Gainesville - 678-717-3660
  • Dahlonega - 706-864-1819
  • Oconee - 706-310-6205
Student Disability Services

During this COVID challenge, our Student Disability Services office will review and explore requests from students that have an underlying health condition and if they are concerned about their health while attending class in person. Additionally, for students with underlying conditions, we will help them explore and identify alternative face mask options.

Documentation for underlying medical conditions will be required as a part of the request. All student requests should begin by registering with Student Disability Services.

The academic accommodations related to COVID-19 are NOT meant to address circumstances for students who care for or live with individuals at higher risk for severe illness with COVID-19. Students with concerns relating to caring for or living with higher risk individuals should contact their Dean of Students and discuss their concerns.

Student Health Services

Beginning fall semester 2020, Student Health Services (SHS) on the Dahlonega and Gainesville campuses will offer COVID-19 testing in-house when the following criteria are met:

  1. Students are expected to call for appointment and maintain self-isolation until appointment time at SHS.
  2. Student presents to clinic with COVID-19 symptoms and a test is deemed appropriate after an evaluation by clinician. Tests will be ONLY be performed on symptomatic patients.
    1. Current protocol indicates flu and strep be ruled out per testing prior to COVID-19 testing.
    2. Students who have paid the Student Health Fee ($65) will receive appropriate testing (flu, strep, COVID-19) at no additional charge. Students who have NOT paid the Student Health fee will be assessed the Student Health fee upon treatment and will receive appropriate testing (flu, strep, COVID-19) at no additional charge.

Learn more about COVID testing on campus.

We will operate at full capacity for the fall semester and will continue to provide face-to-face care to all UNG students who pay the health fee.

  • Students will be able to make appointments on the “patient portal” site of the Point and Click electronic medical records system or by phoning the clinic. Making appointments will maintain control of traffic flow into and out of each clinic which will assist with following CDC guidelines for social distancing as well as support the safety of staff and patients. 
  • Student Health Services centers currently have glass barriers at the check-in station.
  • Students presenting to the health centers will be triaged at the front door of each clinic by a front office staff member. The patient’s temperature will be taken and questions will be given to determine risk of COVID-19 or exposure. Those at risk will be isolated immediately into an exam room for evaluation.

Guidance & Plans

UNG's plans follow guidance from the University System of Georgia (USG), the Governor's COVID- 19 Task Force, the Georgia Department of Public Health (GDPH), and the Centers for Disease Control and Prevention (CDC) to make public health-informed decisions affecting the status of its campuses.

The COVID-19 situation is fluid, and guidance will very likely change over time, even after plans for fall semester 2020 are enacted.

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