Lean Six Sigma Green Belt Certification for Healthcare Organizations, Online - Continuing Education

This course covers implementing the Lean Six Sigma methodology in healthcare settings to improve patient satisfaction and deliver bottom line results. Participants will learn the five-phase DMAIC project approach, and will learn quality tools that they can apply immediately at their healthcare workplace.

Lean Six Sigma can be used to improve scheduling, office management, supply ordering, record keeping, and most importantly, patient satisfaction.

Green Belt Certification

This is an instructor-led, online course with individual assignments, exams, group discussions, and one live online session each week. Upon successful completion of the class, students will earn their Green Belt Certification. Yellow Belt concepts are also covered.

Pre-requisites

At least a 2-year degree
Ability to solve basic algebraic equations
No prior Six Sigma training is required
Moderate PC and Windows skills are necessary

What is Lean Six Sigma?
Lean Six Sigma is a quality-focused, project-oriented, data-driven methodology used to eliminate defects, increase customer satisfaction and improve bottom line results.

It combines several methodologies:

Six Sigma is an enterprise-wide, project-driven quality improvement approach that emphasizes a systematic approach to problem solving and making decisions based on data. Six Sigma results in increased customer satisfaction, improved quality and reduced costs.

DMAIC is a five-step methodology used for projects aimed at improving an existing business process.

Lean is a method that concentrates on reducing waste by improving work flow and eliminating mistakes.

Together, these methodologies provide organizations a powerful means to reduce waste, improve customer service, and reduce costs.

Program Agenda
The 8-week, instructor-led program includes:

Instructional videos with companion course guide

Excel spreadsheet with templates and custom calculators

Modules on the Six Sigma philosophy, DMAIC methodology, graphical analysis tools, statistical methods, and Lean tools

Asynchronous discussion board assignments

Three open-book, multiple choice exams

Weekly live online sessions held on Tuesday evenings from 6:30-7:30pm. These sessions will be archived for later viewing if the student is unable to participate in the live meetings.

Topics covered include:

Introduction to Lean Six Sigma

The DMAIC Project Roadmap

Capturing the Voice of the Customer

Project Selection and Scope

The Project Charter

Stakeholder Analysis

Six Sigma Teams

The Cost of Quality

Mapping Processes

Graphical Analysis using Microsoft Excel

Analysis Tools for Teams

Introduction to Statistics

Measures of Central Tendency & Dispersion

The Normal Distribution

Confidence Intervals

Hypothesis Testing

The Six Sigma Shift

Process Capability

Control Charts

Lean: Eight Wastes, Visual Management, 5S, Quick Changeover, Mistake proofing

Online Course Features
Audio presentations with corresponding visuals

Online discussion boards

Weekly, instructor-led, live Web sessions

Lessons on the Six Sigma philosophy, DMAIC methodology, graphical analysis tools, statistical calculations, and lean principles

Healthcare-specific, authentic learning exercises and discussion topics

Lean Six Sigma Green Belt Certification for Healthcare Organizations – Online

Green Belt Certification

Pre-requisites

Not in Healthcare?