Lean Six Sigma Green Belt Certification - Online
Delivering products or services on schedule is no longer the benchmark for success. Now more than ever, organizations are concerned with doing things right by maximizing quality and increasing both efficiency and effectiveness. The Six Sigma approach to excellence is used world-wide in industries and organizations of all types and sizes. Six Sigma is a quality-focused, project-oriented, data-driven methodology used to eliminate defects, increase customer satisfaction, and improve bottom line results.
Green Belt Certification
In this Green Belt course students will learn how to implement the Lean Six Sigma methodology in their organizations to improve customer satisfaction and deliver bottom line results. Participants will learn the five-phase DMAIC project approach and master quality tools that they can apply immediately at their workplaces. Students practice performing analysis and applying Six Sigma tools using a hospitality industry case study. Upon successful completion of the class, students will earn their Green Belt Certificate. Students will meet once per week in an online format.
Pre-requisites
- At least a 2-year degree
- Ability to solve basic algebraic equations
- No prior Six Sigma training is required
- Moderate PC and Windows skills are necessary
What is Lean Six Sigma?
Lean Six Sigma is a quality-focused, project-oriented, data-driven methodology used to eliminate defects, increase customer satisfaction and improve bottom line results.
It combines several methodologies:
- Six Sigma is an enterprise-wide, project-driven quality improvement approach that emphasizes a systematic approach to problem solving and making decisions based on data. Six Sigma results in increased customer satisfaction, improved quality and reduced costs.
- DMAIC is a five-step methodology used for projects aimed at improving an existing business process.
- Lean is a method that concentrates on reducing waste by improving work flow and eliminating mistakes.
Together, these methodologies provide organizations a powerful means to reduce waste, improve customer service, and reduce costs.
Program Agenda
The 8-week, instructor-led program includes:
- Instructional videos with companion course guide
- Hospitality industry case study
- Excel spreadsheet with templates and custom calculators
- Modules on the Six Sigma philosophy, DMAIC methodology, graphical analysis tools, statistical methods, and Lean tools
- Asynchronous discussion board assignments
- Three open-book, multiple choice exams
- Weekly live online sessions held on Thursday evenings from 6:30-7:30 p.m. These sessions will be archived for later viewing if the student is unable to participate in the live meetings
Course topics include:
- Introduction to Lean Six Sigma
- The DMAIC Project Roadmap
- Capturing the Voice of the Customer
- Project Selection and Scope
- The Project Charter
- Stakeholder Analysis
- Six Sigma Teams
- The Cost of Quality
- Mapping Processes
- Graphical Analysis using Microsoft Excel
- Analysis Tools for Teams
- Introduction to Statistics
- Measures of Central Tendency & Dispersion
- The Normal Distribution
- Confidence Intervals
- The Six Sigma Shift
- Process Capability
- Control Charts
- Lean: Eight Wastes, Visual Management, 5S, Quick changeover, Mistake proofing
Meet the Instructor
Dr. Mary McShane-Vaughn
Dr. Mary McShane-Vaughn has created and delivered Yellow, Green and Black Belt training courses to hundreds of students, both in-person and online. Over the past five years she has enthusiastically delivered more than 45 Yellow, Green and Black Belt courses for her university and corporate clients.
She is currently Principal at University Training Partners, a company that develops and delivers Lean Six Sigma training for corporations and universities. She also serves on the editorial review board for ASQ's Six Sigma Forum and is co-author of The Certified Quality Inspector Handbook, and author of The Probability Handbook, both published by ASQ Quality Press.
Dr. McShane-Vaughn is a senior member of the American Society for Quality and a member of the American Statistical Association and holds ASQ certifications as a Six Sigma Black Belt, Quality Engineer, and Reliability Engineer.
She served as the Six Sigma Black Belt Exam Chair for the American Society for Quality (ASQ) from 2010-2012, and was an examiner for the Georgia Oglethorpe Award, Georgia's equivalent of the National Malcolm Baldrige Award.
Previously, Dr. McShane-Vaughn was a tenured faculty member at Southern Polytechnic State University in Marietta, Georgia, now Kennesaw State University. For eight years she directed and grew the Master of Science in Quality Assurance program and taught statistics, statistical quality control, linear regression and design of experiments online in the graduate program. Her research interests include industrial statistics, robust experimental design and distance learning course delivery methods.
Before her career in academics, she worked for 15 years as a quality engineer and statistician in the automotive, medical device manufacturing, consumer products testing, and revenue management industries.
Dr. McShane-Vaughn holds a Ph.D. in Industrial Engineering and an MS in Statistics from the Georgia Institute of Technology, and a B.S. in Industrial Engineering from General Motors Institute (now Kettering University) in Flint, Michigan.
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