Student Mail Guidelines and FAQs

Resident students retain their P.O. box unless the student is not checking their mail. You should check your physical mailbox once per week, and take out any fliers as the fliers will be used to determine if you are checking your mailbox.

Resident students must without exception, surrender their box upon converting to commuter status. Upon graduation or other egress, the student must return their key or pay the current key replacement cost.

Physical Mailboxes: 

• Check your box regularly, as a full box with more than a month or two of mail will indicate that you do not check your box; and therefore probably do not need a physical mail box. Take out all junk mail and fliers, as we will use those to determine when you checked your mailbox last.
• You will not receive an email for letters or any other items that do not have a tracking number. If you are expecting something without a tracking number, check your mailbox before asking at the front window.
• If you lose your key or fail to turn it in, there is a $10 fee.
• Turn in your key once you become a Commuter (example: moving off campus/graduating). Otherwise, you can keep your key (even over summer breaks) this way you can continue using the same box the following school year.
• Our FAQ page can answer most of your questions.

Parcel Only/Virtual Mailboxes:

• If you get a letter in your box, it will be your responsibility to check for them at the window. Once the letter has been here for a month, we will forward or return it to sender. Keep in mind that if you get letters frequently, we will recommend you get a physical box.
• Notify us when your status changes to being a commuter. 
• Our FAQ page can answer most of your questions.

This is a sample of the format for your address:

First, M, Last [box #]
82 College Circle 
Dahlonega, GA 30597

***Do not use your Dorm Address***
Using your dorm address will delay any mail delivery, or cause it to be returned to sender.

• You must have your key with you when you come to pick up your letter mail at the Central Post Office.
• To assure delivery of mail and packages, always include full name and box number in your address.
• Advise all correspondents that your mail should be addressed as follows:
  • First Name Last Name Box #
  • 82 College Circle
  • Dahlonega, GA 30597
• Storage space in the Post Office is limited. Mail should be checked weekly. If not, the mail is subject to being returned to sender or forwarded. (Ex: newspapers, packages) 

Things to know about picking up parcels:  

• You will receive an email from UNG Postal Services for items that have a tracking number. Please read the email, as it will instruct you to show us the email (screenshots are okay) and your ID. You cannot pick up anyone else’s parcels unless special arrangements are made with Postal Services.
• USPS Mail arrives in the morning, and during standard volume is processed by 11 a.m..   
• UPS, FedEx and DHL arrives on campus at the Logistics Warehouse before 2 p.m., and is transferred to the Post Office between 2:30 and 4 depending on volume.
• If you have a tracking number from USPS, FedEx, DHL or UPS (not amazon) that says your item has been delivered and it has been more than 1 business day, but you still have not received an email from us, please bring your tracking number to the front window for us to assist you with tracking your item.

Packages sent using UPS, FedEx, or DHL

Your Address

• Street Address: 82 College Circle
• Zip Code: 30597
• Be sure to include your box number on the same line as either your name or 82 College Circle

Sending a UPS or FedEx package to campus?

• DO NOT include the terms “P.O. Box” or “Box #”
• Simply add the four numbers of your box after your name

Receiving a UPS or FedEx package?

• The best time to check is after 2:30 p.m. (11:30 a.m. summer Fridays)
• Come prepared with your tracking number