Password Management

Welcome to UNG!

To begin, you must create a complex and secure password for your UNG account. Use the following instructions to create your password and enroll in the password reset service.

• Remember that the need for a strong password is greater than ever.
• Do not create passwords based on personal information such as your pet's name, birthday, or anything easily associated to you on social media.
• Never share your information.
  • Information Technology will never ask for your password.

1. Open a new tab or browser and login through the portal link https://auth.ung.edu

2. Enter your username and temporary password provided on the activate.ung.edu page.

   
3. You will be prompted to reenter your temporary password and than choose a new secure password with these requirements:
   •  At least 10 characters
   •  A lowercase letter
   •  An uppercase letter
   •  A number
   •  A symbol
   •  No parts of your username
   •  Does not include your first name
   •  Does not include your last name
   •  Your password cannot be any of your last 10 passwords
4. Once you have completed the setup of your new password, you will be presented with a screen prompting you to enroll in Password Management. Enrolling in password management will allow you to reset a forgotten or expired password at any time. Enroll in password management!

If you did not enroll in password management when setting up your UNG account, then you will be presented with a screen prompting you to enroll in Password Management at your next login to https://auth.ung.edu.

Password management provides you with alternatives for changing your password, or resetting a forgotten or expired password.

Information Needed to Enroll in Password Management

To help confirm your identity when resetting your password, you will need to provide a few additional pieces of information.

Secondary Email

• Optional - The secondary email must be a non-UNG email account such as a personal Gmail or Yahoo account.
• Once you've entered your secondary email address, you will receive a verification email from Okta to that email address.
  • You must access the email service and verify the email address or it will not be a valid option for password resets.

Note: Entering a secondary email is optional. If no secondary email is desired, click the button for "I don't have a secondary email". If you do not add a secondary email, you will not be able to use the service in the future.

Choose a Forgot Password Question

• This is a mandatory field. Select a forgotten password question so you can reset your password in case you have trouble signing in to your Okta account.
• Select a question from the pre-populated list and provide your own answer.
• It is important that you remember the answer you enter as it will be used to confirm your identity when resetting your password.

Add Phone Number

• Recommended - You can enter a phone number for SMS messages, voice calls, or both. The number provided for each service does not have to be the same phone number.
• Okta can send you a text message with a recovery code. This feature is useful when you don't have access to your email.
• Okta can call you and provide a recovery code. This feature is also useful when you don't have access to your email.

Note: If you do not add a phone number, you will not be able to use the service in the future.

Click Create My Account

If you have a password expiring soon or have other reasons to change it, use the following steps to update your current password.

1. Log into https://auth.ung.edu

   • In the upper right, choose the drop-down menu under your account and choose settings.

     

2. The following page contains your account settings, including the ability to change your password.

   

3. To access and update information, verify your current password:

   

4. To protect your data, you must authenticate (accept the 2FA/Duo prompt) to make any changes.

   

5. Once your changes are complete, return home using the My Apps button.

   

Note: You will not be able to remove duo security

To utilize the features for a forgotten or expired password, you must be enrolled in the password management system. If you have not enrolled, you will need to call 706-864-1922. Attempting to use this option prior to enrollment will produce no results.

For forgotten passwords:

1. Visit https://auth.ung.edu

2. On the main authentication page, select the link "Need help signing in?" found at the bottom of the sign in box:

   

3. Choose the "Forgot password" option:

   

4. Faculty, staff, and students who have previously enrolled in password management will be presented with options chosen upon enrollment (secondary email, secret question, text, call):

   

   • You will be prompted to enter your security question:

For expired passwords:

1. Visit https://auth.ung.edu

2. You will be prompted to update your password. Use your last known password to update to a new and secure password:

   

Outdated information can cause you to lose access to UNG systems. Follow the instructions below to keep up-to-date information for managing UNG account credentials.

1. Log into https://auth.ung.edu. In the upper right, choose the drop-down menu under your account and choose settings.

   

2. The following page contains your account settings, including the ability to change your password, update your security question, phone number and off-domain email address for reset notification.

   

3. To access and update information, verify your current password:

   

4. To protect your data, you must authenticate (accept the 2FA/Duo prompt) to make any changes

   

5. Once your changes are complete, return home using the My Apps button.

   

Protect Your UNG Identity!

2FA, or two-factor authentication, is a second layer of security on your password protected accounts. Many of your personal accounts use 2FA already! Ever enter your password on your bank's website or even Twitter and been asked to verify your identity by entering a code that was sent to your phone? That's 2FA.

Additional information regarding 2FA can be found on the 'What is 2FA?' page.