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Faculty Services

Core Services

We offer several services to faculty who teach courses at UNG.

A professional tutor will come to your class to tell your students about the tutoring service your students are most likely to use (e.g. Writing Center, Math Lab):
  • how we can help your students
  • who consultants are
  • the kinds of assignments we support
  • how to make an appointment
  • how students can prepare for sessions

Schedule:

Contact James Howard to schedule a class visit.

At the ACTT Center (Gainesville) and the LTC (Oconee), staff monitor make-up tests for students who miss a test in class, as well as tests for students needing extra time or other considerations resulting from a properly diagnosed need.

Schedule:

Instructors will need to complete a test referral form for each student’s make-up :

Electronic Testing Referral Form - Gainesville (login required)

Electronic Testing Referral Form - Oconee (login required)

Testing Referral Form (paper version)

Can students use computers or take computer based tests in the ACTT Center?

No. Computers are not allowed in the testing area. All computerized testing (eCore, UNG Online, etc.) must be scheduled through the Testing Center.

How should test materials be submitted to the test-takers?

All make-up tests should be hand-delivered, sent by campus mail, or submitted electronically with a completed test referral form for each student.

What should students know before showing up?

Students need to ask for the test at the front desk of each center. They also need their instructor’s name, picture ID, pencil/pen, and other required materials (e.g. scantron, calculator). Their cell phones should be off, and electronic devices besides calculators are not allowed. Students using the make-up testing facilities are subject to UNG’s Student Conduct Code and Student Handbook policies.

How do instructors collect tests?

Instructors should collect any completed tests from the ACTT front desk or request that tests be returned via intercampus mail. To maintain test security, students are not allowed to leave the testing space with their tests, and they may not personally deliver their tests to their instructors.

What if a student is working through eCore?

eCore students should contact the Testing Center at 678-717-3863.

What if a student needs a private testing room or another accommodation?

The test will need to be scheduled through Student Disability Services.

Does the ACTT Center proctor tests for entire classes?

No. The testing room will only accommodate twelve (12) students at a time. Any tests that are not make-up tests will be returned to the instructor.
A professional consultant will prepare a workshop for your course on a specific topic to supplement one or more of your assignments.

Schedule:

Email to discuss workshop ideas and scheduling:
Hieu Huynh (Math/Physics/Chemistry)
James Howard (Writing)
Jonathan Barefield (Oconee campus requests)

Professional writing consultants have experience in faculty writing support. As time permits, they can help with:

  • manuscripts for publication
  • job materials
  • teaching materials

Schedule:

Email
James Howard
Jonathan Barefield

to set up an appointment.

Effectiveness

Training

Tutoring Services pursues rigorous training to ensure that students can achieve academic success through sessions and consultations.

All of our peer tutors and consultants undergo training that has been Level 1 certified under the College Reading and Learning Association’s (CRLA) International Tutor Training Program certification (ITTPC). Our training program meets four requirements for certification:                

  • Sound hiring practices: we solicit applications from students earning an A or B in their content area and interview for content knowledge and interpersonal ability.
  • Planned training experience: our training module, which covers tutoring and learning concepts, takes at least ten hours; regular meetings and start-of-semester training frequently supplement core training.
  • Tutoring experience: tutors accrue a minimum of 25 hours of tutoring experience in their first weeks of work.
  • Regular evaluation by a knowledgeable and experienced evaluator: tutors are observed in both formal and informal ways.

Satisfaction

Our services are highly rated by students. Director Hieu Huynh won the 2018 Eleanor Crawford Award for his dedication and effectiveness at serving students. In  the Writing Center, over 90% of students who fill out a post-session survey rate their writing center session as Excellent or Very Good, Strongly Agree or Agree that the conference has given them more tools to successfully approach future writing projects, and would recommend their consultant to a friend.

Performance

The tutoring services model has developed over decades of practice and research at universities around the world. Both peer (student) tutor and professional tutor services help students master skills that they are learning in their courses.

Tutors and consultants alike encourage positive learning mindsets like growth mindset (seeing challenges as a springboard for future success) and metacognition (the ability to reflect on one’s own thinking). They also provide useful perspectives as a content expert who isn’t also responsible for grading a student’s work. Their goal is to help a student succeed.

Students who visit a tutor or consultant tend to pass their courses at a higher rate and tend to improve their GPA more compared to their non-attending classmates. For example, students in ENGL 1101 who visit the writing center have a 15% higher pass rate compared to their peers, and people in College Algebra have a 22% higher pass rate when they visit the ACTT Center for math tutoring. (Data is from academic year 2017-2018.)

We serve everyone. For instance, these benefits accrue for students regardless of their abilities. A highly-performing writer may benefit from a brainstorming consultation with a Writing Center consultant; a highly-competent math student may need just a little input to get help on a sticky Calculus problem.

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