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Using D2L & Technology Help

Using D2L - Get Help with the Software

I  want to

Here's How Questions?
Get help using D2L 
  • You can self-enroll in the eLearning@UNG (D2L) Tutorial. The link for self-enrollment is located on the right hand side of your eLearning@UNG (D2L) homepage.
  • You can also find tutorial videos and more D2L resources on the eLearning@UNG (D2L) homepage.
  • Contact an Online Student Success Advisor at ungonline@ung.edu
ungonline@ung.edu
Get the D2L app on my phone ungonline@ung.edu 
Get help logging in to eLearning@UNG (D2L) Contact the UNG IT Service Desk if you have problems logging in to D2L.
Get help finding my course in D2L
  • All of your courses are listed within “My Courses”. If your course is not “pinned” on the homepage, click on the “view all courses” link. Once you find your course, you can “pin” it and access it directly from the homepage.
  • Detailed instructions can be found within the “Finding and Pinning a Course” resource on the right-hand side of your eLearning@UNG (D2L) homepage.
ungonline@ung.edu.
Get help figuring out why I can't see my courses or see course content in D2L Read about Making the Transition to Remote Learning.

Get Help With Technology Issues

I want to Here's How Questions?
Get help with 2FA Check out the Remote Learning Toolbox for Students helpdesk@ung.edu 
Get help with computer issues Contact helpdesk@ung.edu  Check out the Knowledge Base
Get help using or with issues related to Microsoft Office or other software Contact helpdesk@ung.edu Check out the Knowledge Base
Get help with technology to connect to campus resources 

Check out the Remote Learning Toolbox for Students

Contact helpdesk@ung.edu

Check out the Knowledge Base
Get access to specialty software (Adobe Suite via VLAB)

Instructions on connecting to the VLAB

helpdesk@ung.edu 
Get access to Microsoft Office Suite, Matlab, JMP Statistical Software and more  from the software portal.

Download from the software portal.

helpdesk@ung.edu 
Get help getting internet service Learn about different internet options. helpdesk@ung.edu 

Still Need More?

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