What is 2FA?

We have upped our security game at UNG to protect your personal information. There are two things you can do:

1. Set Up Two-Factor Authentication (2FA)

All UNG student accounts have Two-Factor Authentication (2FA) enabled.

2. Be Sure You're Using the Outlook App

You can no longer check your ung.edu email account on just any app on your smartphone. UNG has switched to "modern authentication" which is not currently supported by every mail app. To access your ung.edu email account you will need to download the Outlook App.

Download the Outlook App

UNG Mobile Email Setup

You will still be able to access email on your favorite web browser via webmail.

Need More Help?

Transcript

2FA, or two-factor authentication, is a second layer of security on your password protected accounts. Many of your personal accounts use 2FA already! Ever enter your password on your bank's website or even Twitter and been asked to verify your identity by entering a code that was sent to your phone? That's 2FA.

2FA will ask for confirmation of your identity (apart from your password) using a physical device. That device can be your phone, a tablet, a landline phone or token device.

DUO is the tool UNG is using to provide 2FA. More questions about DUO? Check out our Knowledge Base (KB) article with helpful DUO information.

Need Help?

For help, contact the Service Desk at 706-864-1922, or email the help desk.

Privacy and protection. This second layer of authentication helps keep all your most sensitive information out of the wrong hands. Things like tuition and fee statements, bills, direct deposit information and transcripts will be extra safe and secure.

Need Help?

For help, contact the Service Desk at 706-864-1922, or email the help desk.

  • Set up two or more devices in the event your primary device is not available.
  • Do not select the option to "Automatically send this device a Duo Push" until you are comfortable with the 2FA service and account settings.
  • Device recommendations:
    • Smartphone mobile app
    • Phone call to mobile
  • Note: Before setting up biometric approvals (face/fingerprint) please define your phone for calls and texts to prevent issues when authenticating to additional devices.

Need Help?

For help, contact the Service Desk at 706-864-1922, or email the help desk.

Need a DUO Mobile Passcode?

To allow for flexibility and authentication from multiple locations the Information Technology department recommends defining multiple devices within Duo; however, we realize this may not always be feasible and may not cover all scenarios. DUO Mobile Passcodes, or bypass codes, are an additional option for use when the defined authentication device is unavailable.

Methods for Obtaining DUO Mobile Passcodes

Smartphone/Tablet Mobile App

When configured with a smartphone or tablet, the Duo mobile app can create bypass codes even without a cellular or Wi-Fi connection. DUO Mobile Passcodes, or bypass codes have a limited timeframe and will expire.

To create a bypass code:

  1. Open the Duo Mobile app
  2. Tap the UNG account
  3. The bypass code is presented.    

Note: Tapping the UNG account multiple times will produce multiple bypass codes. You will need to record them for later use, they will not continue to be displayed within the mobile app.

UNG 2FA Tools Website

To aid in the creation of multiple bypass codes, a 2FA Tools website has been created that will produce 10 bypass codes. Codes created through the website are non-expiring and single use.

To create bypass codes:

  1. Access the website
  2. Enter your network credentials and 2FA
  3. Click Bypass Codes Create
  4. Click "I agree"
  5. Bypass codes are displayed

You will need to record these codes for later use. A Print Codes option is available.