Remote Work Toolbox for Faculty and Staff

Duo Two-Factor Authentication (2FA) is a Must

UNG 2FA setup is required in order to be able to access most of the features available for remote work. You are encouraged to set up Duo 2FA on more than one phone in case you don't have your mobile phone with you or are not at your office phone.

You can use the Manage Devices feature to add, remove, or change the devices available for 2FA. When logging in, you can choose the line where Duo will send the authentication request, be it smart phone app, SMS text message, or phone call depending on which method you choose.

Don't have access to internet or cell service? Find out how to get a bypass code.

Prior to working from home, review:

Access your Desktop and Files

Remote Desktop

To access your UNG office Windows-based computer, configure a laptop for remote access. This service is not available for accessing UNG Mac OS-based desktops.

Remotely Access your Office Computer

VLAB

UNG's Virtual Lab ("VLAB") environment provides a virtual computing setup complete with access to UNG resources, including the U-drive / P-drive.

Connect Directly to VLAB
Instructions on Connecting to Virtual Lab (VLAB)

When connected to VLAB, save your files to your P: drive, not your desktop.

Accessing Office 365

From office.ung.edu you may access your Outlook e-mail and calendar, Word, Excel, OneDrive, Teams and more. On the login page, enter your UNG credentials (Example: helpdesk@ung.edu) and your UNG password.

Mailbox.ung.edu opens directly to your Outlook e-mail and calendar. Other Office features are also available once you log in.

How Can I Save Files Remotely?

There are two options for saving files while working remotely.

You can also save files to the cloud-based OneDrive application offered through the Microsoft suite. Since the files are stored in the cloud they can be accessed from any device at any time. OneDrive can even be used to upload docs from within eLearning.
Use VLAB to save files to the P Drive, or U Drive. Saving files to your personal drive (P:) or the U drive will ensure that your files will be waiting for you on your desktop computer at work when you need them.

VPN, Remote Desktop and VLAB Reminder

As a reminder, use VPN, remote desktop, or VLab only if you require UNG services or specific applications that cannot be accessed directly off-campus, such as PeopleSoft financials, network drives, and your desktop software and files. As always, be mindful of the data you are storing and be sure to follow appropriate data security guidelines. Please contact the IT Service Desk if you have specific questions.

Be aware of the UNG IT Acceptable Use Policy and expectations for appropriate use of computers and telecommunications.
IT recommends using Microsoft Teams or Zoom to conduct virtual meetings. Practice common courtesy by muting your microphone if you are not speaking. Refer to the UNG Web-Conferencing and Virtual Events Platforms article for more information and resources.

Internet Connectivity Options and Resources

Phone and Web Communication Tools

Need to access your voicemail?

Call 706-864-1660
Listen for the prompt to "press # to access voicemail", press #
Enter your extension
Enter your 4 digit voice mail pin

If you would like to change your password please enter a support request with IT.

Phone/Web Conferencing

Microsoft Teams in office.ung.edu enables setting up meetings between users with @ung.edu emails, that will allow you to communicate remotely. With a webcam and speakers on your remote computer or using a smartphone, you can both see and hear your attendees.

Microsoft Teams User Guide

Zoom is another application that allows you to schedule a meeting and provide a link to your attendees, including external participants as guests. Zoom is available for installation via the software center on all UNG computers. Non-UNG users can be included in a Zoom meeting and join via a web browser.

Zoom User Guide

What are My Video Conferencing Options?

Teaching from home?

DETI

Distance Education & Technology Integration(login required) group is your go-to for teaching from home.
Contact DETI

eLearning (D2L)

Access UNG’s cloud-based learning management system for students and faculty.

Can't find what you're looking for?

IT Hours of Operation

UNG's Information Technology support is following normal business hours.

Mon. - Thurs. 8:00 a.m. - 5:30 p.m.
Fri. 8:00 a.m. - 3:00 p.m.

Questions? helpdesk@ung.edu, submit a service request or access self-help

Contact UNG IT

For IT assistance, email helpdesk@ung.edu or call 706-864-1922