UNG 2FA setup is required in order to be able to access most of the features available for remote work. You are encouraged to set up Duo 2FA on more than one phone in case you don't have your mobile phone with you or are not at your office phone.
You can use the Manage Devices feature to add, remove, or change the devices available for 2FA. When logging in, you can choose the line where Duo will send the authentication request, be it smart phone app, SMS text message, or phone call depending on which method you choose.
To access your UNG office Windows-based computer, configure a laptop for remote access. This service is not available for accessing UNG Mac OS-based desktops.
Remotely Access your Office Computer
UNG's Virtual Lab ("VLAB") environment provides a virtual computing setup complete with access to UNG resources, including the U-drive / P-drive.
Connect Directly to VLAB
Instructions on Connecting to Virtual Lab (VLAB)
When connected to VLAB, save your files to your P: drive, not your desktop.
From office.ung.edu you may access your Outlook e-mail and calendar, Word, Excel, OneDrive, Teams and more. On the login page, enter your UNG credentials (Example: helpdesk@ung.edu) and your UNG password.
Mailbox.ung.edu opens directly to your Outlook e-mail and calendar. Other Office features are also available once you log in.
There are two options for saving files while working remotely.
If you would like to change your password please enter a support request with IT.
Microsoft Teams in office.ung.edu enables setting up meetings between users with @ung.edu emails, that will allow you to communicate remotely. With a webcam and speakers on your remote computer or using a smartphone, you can both see and hear your attendees.
Zoom is another application that allows you to schedule a meeting and provide a link to your attendees, including external participants as guests. Zoom is available for installation via the software center on all UNG computers. Non-UNG users can be included in a Zoom meeting and join via a web browser.
Distance Education & Technology Integration(login required) group is your go-to for teaching from home.
Contact DETI
UNG's Information Technology support is following normal business hours.
For IT assistance, email helpdesk@ung.edu or call 706-864-1922