No. There are multiple options available for verification that do not involve a smartphone. Some options are the use of a basic cell phone that can receive calls or texts, or the use of a landline phone to receive a call. A smartphone is only recommended for its mobility and the various options it provides.
To protect sensitive data, we are continually adding UNG faculty and staff services to utilize 2FA authentication. Student services will be added during Spring 2020 semester.
Depending on several factors a person may, or may not, be prompted to provide the 2FA verification. The general expectation is that if you sign out of a UNG 2FA application and close the web browser, you will be required to perform 2FA verification when signing in again.
Duo requires access to your phone's camera if you are setting it up to use the Duo mobile app. It will be used to scan a barcode presented during the setup. Duo's access to the camera can be disabled once the setup is complete. Disabling camera access is done through the phones App Settings screens (Generally: Settings > Apps > Duo Mobile > Permissions).
The phone number used to enroll is maintained solely within the UNG 2FA system, and only used for UNG 2FA notifications. It is not used for any other purpose by any department.
Smartphone: if service is available, it can be used as normal. If no service or wi-fi connectivity are available, the Duo Mobile app can be used to generate a passcode.
A hardware token can be taken along to produce a pass-code, and may be purchased through the bookstore.
A “bypass” code can be generated for a single authorized use. Codes can be obtained from the IT Service Desk.
The Duo Mobile app can be used to produce a passcode - even without cell or wifi service. Once you've accessed a 2FA application and are prompted for authentication, select the option "Enter a Passcode", the open the Duo Mobile app and click the "key" icon to the right of the UNG logo. A passcode will be created and displayed on your phone.
Please visit the UNG Bookstore for purchase. Hardware token activation occurs at the IT Helpdesk. For hours and locations, please visit Information Technology Services.
This is not a Duo Mobile app issue, but rather it is related to the individual's app store account status. This can be verified by attempting to download a different app. To continue, the app store account settings must be verified and confirmed. Once the account is verified, attempt to download the Duo Mobile app.
This can be caused by the Duo Mobile app not having access to the phone's camera. Access the phone settings > Duo Mobile, and update the settings to allow access to the camera. Once the device has been verified, access is no longer needed and can be removed.
