Frequently Asked Questions

Office visits, flu shots and in-house labs are covered in your Student Health Services fee. Any additional services you receive as a part of your care, including testing, may have an additional cost. Learn more about the mandatory health fee and miscellaneous health services fees on UNG's Tuition and Fee Estimator page.

Payments for services that are not covered in your student fee should be paid through the Business Office.

Learn more about the services we provide and contact the clinic with questions about specific pricing.

The clinic does not provide billing for insurance.

Students should have a copy of his or her insurance card with them. An available copy of your insurance card can be attached to your medical history form for information only.

For students in need of coverage, USG offers a voluntary health insurance plan if you do not currently have it but would like to receive it.

All new regularly admitted undergraduate and graduate students will be required to submit a Certificate of Immunization Form (PDF) prior to attending classes. Forms can be submitted electronically via the Student Health Services Patient Portal. Download the UNG Immunization Requirement Submission Instructions (PDF) for more information.

Labs covered by your student fee:

• Glucose 
• Hemoglobin 
• Strep screens 
• Mono 
• Influenza 
• Urinalysis 
• Urine pregnancy tests 
• Covid 

Labs offered at an additional cost: 

• Basic Labs (CBC, TSH, etc.): $10 - $35 (depending on test) 
• STD Testing: $10 - $65 (depending on test) 
• TSPOT/Quanteferon Lab: $55 

• Student Health Services complies with the Federal HIPPA regulations. All medical information is strictly confidential.
• Medical information will be released only upon written consent given by the student.
• All medical information is retained for ten (10) years after the patient reaches the age of majority, per the Board of Regents policies.

Know Your Rights and Responsibilities

You Have the Right To:

• Reasonable access to care, regardless of ethnicity, age, gender, disability, national origin, or sexual orientation
• Considerate and respectful care tailored to your needs, values, and beliefs
• Reasonable access to care within our mission and scope of practice
• Participate in decisions involving your health care
• Information about diagnosis and treatment
• Know the identity and professional status of the provider
• Personal privacy and confidentiality of information
• Accept or refuse care and to be informed of the medical consequences of refusal
• Expect reasonable healthy, safe, and secure environment in the clinic
• To request consultation with another provider if needs cannot be met - will refer to appropriate provider
• Be informed of research and educational projects affecting care or treatment, and to refuse to participate in such activities
• Approve or refuse release of information, except as required by law
• Present concerns and complaints and to receive a response
• Information provided about services, hours, fees and payment, eligibility

You Have the Responsibility To:

• Provide accurate and complete health information to the best of your knowledge
• Report unexpected changes in condition to the provider
• Report whether you clearly comprehend the plan of treatment and what is expected of you
• Express any concerns about plan of care and ability to follow it
• Follow the treatment plan
• Understand the consequences of noncompliance with the treatment plan and accept the responsibility for refusing treatment or failing to follow instructions
• Present any significant concerns to the provider or other Health Center representative
• Keep appointments, or if unable, to inform the health center
• Respect the rights and the professional integrity of those providing care
• Respond to Health Center requests for feedback and evaluation of care provided
• Respect the rights and property of patients and staff
• Follow Health Center policies and procedures

Allow 24-48 hours for referral letters or patient history to be gathered and sent out. To send your medical records to a third-party health service or educational institution, submit your completed medical release form (PDF) to the Student Health Services location on your campus.

We do not provide dental services.

We do not provide x-ray services. You can find a list of local medical offices and emergency rooms on our After-Hours Help & Resources page.