Technology & D2L Help

Explore where you can find help troubleshooting common tech issues or getting help with D2L.

Start Here - Tech Talk Checklist

New student? Need a refresher?

Visit the new Tech Talk Guide (login required) in UNG Connect that will walk you through the essential systems at UNG and how to get access to each.

Student Information Menu

Explore Video Tutorials

How to Use D2L: Watch videos to learn how to navigate, how to use the calendar, how to submit assignments, and more in D2L.
Research Effectively: Learn how to find peer reviewed articles, search databases, and save research in GALILEO.
Financial Aid Answers 24/7: Explore the Financial Aid Video Library.

Software & Connectivity Access

Connect to Campus Resources

Check out the Remote Learning Toolbox for Students.

Troubleshoot with help from the IT Knowledgebase.

Download the official UNG app, UNG Mobile, and others for our university community.

Questions?

Contact helpdesk@ung.edu

Getting Internet Service

Learn about different internet options.

Questions?

Contact helpdesk@ung.edu

Access Specialty Software (Adobe Suite via VLAB)

Instructions on connecting to the VLAB.

Questions?

Contact helpdesk@ung.edu

Download the Microsoft Office Suite, Matlab, JMP Statistical Software and more

Download from the Software Portal (login required).

Questions?

Contact helpdesk@ung.edu

Get Help with D2L

Get Help Using D2L

You can self-enroll in the eLearning@UNG (D2L) Tutorial. The link for self-enrollment is located on the right hand side of your eLearning@UNG (D2L) homepage.

You can also find tutorial videos and more D2L resources on the eLearning@UNG (D2L) homepage.

Questions?

Email ungonline@ung.edu

Installing D2L on a Phone

Download the Brightspace Pulse App.

Questions?

Email ungonline@ung.edu

Logging into D2L

Your log in information for eLearning is the same as your UNG email.

UNG Two-Factor Authentication (2FA) is required to log in to eLearning.

Questions?

Contact the UNG IT Service Desk if you have problems logging in to D2L.

Find a Course in D2L

All of your courses are listed within “My Courses”. If your course is not “pinned” on the homepage, click on the “view all courses” link. Once you find your course, you can “pin” it and access it directly from the homepage.

Detailed instructions can be found within the “Finding and Pinning a Course” resource on the right-hand side of your eLearning@UNG (D2L) homepage.

Questions?

Email ungonline@ung.edu

Why Can’t I See My Courses or Content in D2L?

Contact an Online Student Success Advisor at ungonline@ung.edu.

Troubleshoot Tech Issues

2FA Help

Check out the Remote Learning Toolbox for Students.

Questions?

For additional help, email helpdesk@ung.edu

Computer Issues

Troubleshoot with help from the IT Knowledgebase.

Questions?

Contact helpdesk@ung.edu

Help with Microsoft Office Suite or Other Software

Troubleshoot with help from the IT Knowledgebase.

Questions?

Contact helpdesk@ung.edu

Technology Resources

Technology Requirements

All students will need access to a computer with video and audio capability to fully participate in courses and to be able to do testing. UNG's Bookstores now have UNG IT Approved Dell laptops, webcams and accessories available in-store and online at https://ung.bncollege.com/.

Learn more about UNG's minimum computer requirements.

Laptop Loaner Program

Laptops with web cam and microphone capabilities are available on all UNG campuses for checkout on a first come, first serve basis.

Only requests made through the Student Equipment Loaner Form (login required) will be honored.

Assistive Technology

There are a number of challenges that can make it harder for students to have equal access to needed technology. Identifying these challenges with a Student Accessibility Services representative will help in the process of utilizing the appropriate technology.

These cases will have to be done on a one on one basis, simply because there are too many challenges to list all probable assistance that is available. Technology accommodations are based on the student’s needs and strengths.

Contact

accessibility-gvl@ung.edu