Virtual Event Support

• Requests for an IT “Virtual-Video Conference Technician” requires a minimum of 3 days’ notice.
• Additional on-site “face-to-face” event support of a University Events “AV Technician to set up an event” will require a minimum of 30 days’ notice.
• University Events “AV Technician for the entire event” will require a minimum of 60 days’ notice.
• After deadlines have passed, you may call the IT Service desk for IT assistance or request an AV Technician via the AV Event Support Request Form.
• AVES on-site Support is on a first come first serve basis with a priority given in accordance with the facilities use policy.

• Total Participants – 250 Max
• Only one host – The individual who creates the event moderates the meeting
• UNG login required - YES
• Screen Sharing – YES (Any participant can share)
• Closed Captioning – Auto Captioning Only
• Recording – YES
  • The recording will be saved in meeting host’s UNG Microsoft One Drive account.
  • Ad-hoc meetings cannot be recorded only pre-scheduled meetings can be recorded.
  • All recordings will have a default expiration time of 60 days unless updated by someone with edit permissions for the recording.
• Teams CANNOT be integrated with audio visual equipment in the UNG video conference rooms.
• Teams can be used with classroom camera systems.

Find more information on Microsoft Teams in the ServiceNow Knowledge Base (login required).

• Total Participants – 300 Max
• Only one host – Host can designate up to 10 co-hosts to help moderate the meeting.
• UNG login required – YES (to setup meeting)

Non-UNG Participants are allowed if invited by a UNG Host to participate.

• Screen Sharing – YES (Any participant can share)
• Closed Captioning
  • Auto Captioning is an available function.
  • 3rd party captioning available if purchased and requested through Student Accessibility Services. 
• Recording – YES (please note the recording will be saved locally to the host’s computer)
• Zoom Meeting can be integrated with the audio visual UNG video conference rooms
  • If you want to use a video conference room with Zoom, you must create a “Zoom Meeting Using a VTC Room” reservations within the Scheduling Program.
  • Once your reservation has been approved by the room approver you can move forward with the meeting.
  • You are able to connect the video conference room to zoom by following the instructions in this video, Connecting Polycom System to Zoom or use the Connecting Polycom System to Zoom Meetings (PDF)
  • If you believe that you need to request a “Virtual-Video Conference Technician” from IT to assist you with the set-up of an UNG video conference room and Zoom Meeting connection, IT requires an EMS reservation with a minimum of 3 business days of advanced notice.
    • If you are less then 3 business days from your meeting please contact the IT Service Desk for assistance.
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  • Any additional face to face needs such as “AV Technician for the entire event” on site must be requested in the EMS. Please place these on-site AV Technician requests in the EMS 60 days in advance to the event.
  • If you are unable to make this deadline then you can also request an AV Technician via the AV Event Support Request Form.

Find more information on Zoom Meeting in the ServiceNow Knowledge Base (login required).

Use Zoom Webinar for large meetings/events with both UNG and Non-UNG participants.

• Total Participants – 1000 Max
• A max of 99 active panelists/presenters can participate.
• UNG login required – YES to place reservation in the EMS. (Please note that Non-UNG participants and presenters are allowed to be invited and participate if meeting is created by a UNG login)
• Screen Sharing – YES for presenters/panelists only
• Real time question and answer function available.
• Closed Captioning
  • Auto Captioning is an available function.
  • 3rd party captioning available if purchased and requested through Student Accessibility Services. 
• Recording – YES -Recording Request must be made in EMS. An “Virtual-Video Conference Technician” will contact you with your final recording within five business days.
• Zoom Webinar CAN be integrated with UNG video conference rooms. Please submit your request via the EMS and create a reservation for “Zoom Webinar”.
  • Please note that Zoom Webinar requires an EMS reservation with a minimum of 14 business days advanced notice.
  • All approved Zoom Webinars will include at least one “Virtual-Video Conference Technician” for the “entire event.”
  • Other services like “livestreaming” of the webinar for crowd overflow purposes can be requested in the EMS. Any additional needs such as “AV Technician for the entire event” on site must be requested in the EMS. Please place these on-site AV Technician requests in the EMS 60 days in advance to the event.
  • If you are unable to make this deadline then you can also request an AV Technician via the AV Event Support Request Form (login required).

Find more information on Zoom Webinar in the ServiceNow Knowledge Base (login required).

UNG offers classrooms that have camera and microphone systems installed for use with software-based conferencing applications Microsoft Teams, Zoom, and Zoom Webinar.

• Faculty and Staff may reserve one of these classrooms through EMS by selecting the filter labeled Zoom/Teams Enabled Classroom Cameras under the feature section.
• A UNG login is required to access the computers in the classrooms that provide the camera and microphone system. A connected laptop will not allow individuals to make use of this new feature.
• For operation instructions of the classroom cameras and to review a list of classrooms with this feature, please visit IT's knowledge base on Classroom Cameras or use the Classroom Camera System Operation & Troubleshooting (PDF).