Frequently Asked Questions (FAQs)

Any currently enrolled undergraduate, dual enrolled, or graduate student working toward a degree may use the services. The student must be assigned on Banner to the Dahlonega, Blue Ridge, Gainesville, Cumming or Oconee Campus. Spouses, partners, or family members may join a session with the student's signed consent for therapy sessions. Students under the age of 18 need initial parental consent for services signed by the parent or guardian.

Minors (under the age of 18) require a parent/legal guardian to sign an informed consent in person prior to the first counseling session. If the parents are divorced, only the legal parent with the right to make healthcare decisions can sign the consent and a copy of the most current court-approved parenting plan must be submitted prior to the start of therapy.

There are no fees for counseling services as long as you are a current or matriculating UNG student.

The purpose of counseling is to help you to help yourself. If you sense that you are "stuck", confused, afraid, anxious, depressed or have some such similar feelings or state of mind, you probably could use the help of a professional who is trained to assist you in just such situations. To have such periods is perfectly normal and to seek help is a sign of wisdom not weakness.

Only the therapist and you will know what is said in a session. The only way this information will be shared with anyone is with your written permission to do so.

The only exceptions to confidentiality are:

1. if it is necessary to protect you or another from imminent harm;
2. if there is direct knowledge of abuse of a child, a disabled person, or a senior/elder; or
3. a court order issued by a court of law.

UNG offers brief therapy that is up to 50 minutes per session. Therapy is to help you. When you think you no longer need help, discuss termination with your therapist. In the initial session, the counselor will give a professional opinion regarding possible treatment options. You and the therapist will work together to determine what kind of therapy commitment you would like to make.

Professionals are trained to help people with quite substantial problems. However, should it appear that you need medication or even hospitalization, you and the therapist would work out a reasonable plan to do this, appropriate to you and your situation. If you were clearly on the verge of harming yourself or someone else, then immediate care would be given.

Call Student Counseling at once to ask to speak to a therapist. Visit What to do in an Emergency or call 988 or 911.

Whenever there is a concern about a member of the UNG community, it is encouraged that a Flight Support referral form or a See Something/Say Something report be submitted. These forms can be submitted by anyone inside or outside of UNG. Very often people will respond to a friend's help before that of a therapist. You are welcome to call or make an appointment with a counselor and get some advice on what you might do.

If your friend is in a crisis, seek help immediately by completing a See Something Say Something report.