How do I...?
How do I reserve a study room?
Study rooms are available only to UNG students. Due to COVID-19 pandemic restrictions and for your safety, study rooms are limited to single occupancy. Please do not move other furniture into the study rooms.
Rooms can be reserved in one-hour blocks four times a week.
If you plan to use the whiteboard (Dahlonega) or chalkboard (Gainesville) please bring your own dry erase markers/chalk and erasers.
To reserve a room, complete the online request form.
*Note: You will be sent an email when you register and you must confirm your registration.
How do I find a book?
Search the libraries' catalog GIL-Find.
Can I renew an item I already have checked out?
In most cases library books and media can be renewed up to two times through your GIL-Find account. However, if an item is already overdue, you won't be able to renew it.
Library technology, leisure books and leisure DVDs are not renewable.
What does "on reserve" mean?
"On reserve" means a professor has placed the item on Course Reserve at the library. It is only available for students to use at the library for a limited amount of time (usually three hours). This system helps an entire class or classes access a resource within a reasonable time period.
Do you have a copy of my textbook?
Check the libraries' GIL-Find catalog to see whether we own the title you want.
How do I find a peer-reviewed article?
How long does a book that I've requested from another campus take to arrive?
Usually, it takes 3-5 business days for books you've requested to arrive at the pickup location. This is only an estimate, though, because delivery time can vary based on many factors.
How do I request materials from other UNG libraries?
University of North Georgia students, faculty, and staff may request books and DVDs in the GIL-Find catalog from other UNG libraries. Requested items are delivered by courier usually within 2-3 business days of the request. You will receive a notification in your UNG email account when the requested item arrives.
Video: Getting Books from Other Libraries with GIL-Express.What can be requested?
- Requests may be placed only on items that are currently unavailable, or that are located on another campus.
- Reference books, rare books, items in the UNG Special Collections and Archives, some DVDs, technology, and other resources that do not circulate cannot be requested.
If you have problems placing an intercampus request, please contact Access Services.
What print allocation funds do I get each semester?
At the beginning of each semester all enrolled students are given a print allocation amount of $10. This will allow printing of up to 500 pages ($0.02 per page).
Does this amount carry over?
No. This amount does not carry over each semester and any unused amount from this allocation will be deducted from your account at the end of each semester.
Duplex Printing
Duplex printing (2 sided copies) will count as 2 pages, therefore students are charged $0.04 for 2 sided print jobs.
How can I add additional print funds to my account?
Beyond the initial allocation of $10 all students are able to add funds to their print account via the UNG Campus Cash page.
The unused additional funds you add yourself carry over each semester, whereas the unused initial print allocation funds do not.
What if I am missing print account funds?
If your University of North Georgia Nighthawks card has not been issued or was recently re-issued, it is possible that your account will not be credited the appropriate funds at the start of the semester. In this case, please contact the I.T. Service Desk for the funds to be manually added to your account.
How do I request a refund?
Students that need to request a refund of print jobs (bad copy, low toner, jammed pages) will need fill out and submit an Account Refunds Form and turn the form into the I.T. Service Desk.
Can I print from my laptop? (wireless printing)
Wireless printing is available for current UNG students via the Virtual Lab (login required). After installing the VMware Horizon client:
- Double click on the “Print” icon located on the desktop.
- Select your campus and the printer closest to you.
- Click the Map Printer button and after a few moments the printer will be added.
Access documents stored on your computer in the following ways to print:
- Files stored on in your P: (Personal) Drive by navigating to Start ->Computer -> (P:\)
- Copy and paste links and images from your PC to the virtual environment
- Via connected USB drive to the computer (If the drive does not appear click on the top of the screen. A drop down menu should appear, from which you can click the USB icon, and in the menu that appears select your USB.)
I lost something I checked out from the library. Can I buy another copy of it for the library instead of paying the official replacement cost?
The library cannot accept duplicate items as replacements for lost items. Replacement costs reimburse the funds spent on that item, and may be used to replace the lost item with an updated version.
I'm a visitor. Can I check out a book?
All UNG library locations are currently open to UNG employees and students only.
I'm a visitor. Can I use your computers?
All UNG library locations are currently open to UNG employees and students only.
How do I get to the library?
Campus Libraries
Where can I park?
Parking information is available on the UNG Parking website.