How do I...?

Search the libraries' catalog GIL-Find.

In most cases library books and media can be renewed up to two times through your GIL-Find account. However, if an item is already overdue, you won't be able to renew it.

Library technology, leisure books and leisure DVDs are not renewable.

"On reserve" means a professor has placed the item on Course Reserve at the library. It is only available for students to use at the library for a limited amount of time (usually three hours).  This system helps an entire class or classes access a resource within a reasonable time period.

Check the libraries' GIL-Find catalog to see whether we own the title you want.

Usually, it takes 3-5 business days for books you've requested to arrive at the pickup location. This is only an estimate, though, because delivery time can vary based on many factors.

University of North Georgia students, faculty, and staff may request books and DVDs in the GIL-Find catalog from other UNG libraries. Requested items are delivered by courier usually within 2-3 business days of the request. You will receive a notification in your UNG email account when the requested item arrives.

What can be requested?

• Requests may be placed only on items that are currently unavailable, or that are located on another campus.
• Reference books, rare books, items in the UNG Special Collections and Archives, some DVDs, technology, and other resources that do not circulate cannot be requested.

If you have problems placing an intercampus request, please contact Access Services.

To view the Galileo password, log in to your library account at the top right corner of the GIL-Find screen. 

For more information, watch the Galileo Password video tutorial.

At the beginning of each semester all enrolled students are given a print allocation amount of $10. This will allow printing of up to 500 pages ($0.02 per page).

Does this amount carry over?

No. This amount does not carry over each semester and any unused amount from this allocation will be deducted from your account at the end of each semester. 

Duplex Printing

Duplex printing (2 sided copies) will count as 2 pages, therefore students are charged $0.04 for 2 sided print jobs.

Beyond the initial allocation of $10 all students are able to add funds to their print account via the UNG Campus Cash page.

The unused additional funds you add yourself carry over each semester, whereas the unused initial print allocation funds do not. 

If your University of North Georgia Nighthawks card has not been issued or was recently re-issued, it is possible that your account will not be credited the appropriate funds at the start of the semester. In this case, please contact the I.T. Service Desk for the funds to be manually added to your account.

Students that need to request a refund of print jobs (bad copy, low toner, jammed pages) will need fill out and submit an Account Refunds Form and turn the form into the I.T. Service Desk.

Wireless printing is available for current UNG students via the Virtual Lab. After installing the VMware Horizon client:

1. Double click on the “Print” icon located on the desktop.
2. Select your campus and the printer closest to you.
3. Click the Map Printer button and after a few moments the printer will be added.

Access documents stored on your computer in the following ways to print:

• Files stored on in your P: (Personal) Drive by navigating to Start ->Computer -> (P:\)
• Copy and paste links and images from your PC to the virtual environment
• Via connected USB drive to the computer (If the drive does not appear click on the top of the screen. A drop down menu should appear, from which you can click the USB icon, and in the menu that appears select your USB.) 

The library cannot accept duplicate items as replacements for lost items. Replacement costs reimburse the funds spent on that item, and may be used to replace the lost item with an updated version.

If you’re a resident of Northeast Georgia, you’re eligible for a community card. For details see our Visitors and Community Borrowers Policy. 

Yes, just let the library staff know you’d like a guest login and we’ll be happy to help. You can read more about our Visitors and Community Borrowers Policy.

For a computer problem, try the IT helpdesk at 678-717-3555 or helpdesk@ung.edu. 

If you’re having a technical problem with a library resource, let the library know what’s happening and we’ll help you fix it. You can contact us via phone, text, or email.

Select your campus to see what technology is available at your location:

When technology equipment is three days overdue, we apply a $35 overdue fine to your account for each overdue item. This overdue fine is not refundable, even if you return the item later.

Your account is also charged a $35 lost item processing fee and the replacement cost of the item.  These fees are removed from your account if the item is returned.

Parking information is available on the UNG Parking website.

We currently don't offer study rooms by reservation. If you're at a UNG Libraries location that has study rooms, they're available on a first-come, first-served basis. Groups have preference on the use of study rooms.