How do I...?

Search the libraries' catalog GIL-Find.

In most cases library books and media can be renewed up to two times through your GIL-Find account. However, if an item is already overdue, you won't be able to renew it.

Library technology, leisure books and leisure DVDs are not renewable.

"On reserve" means a professor has placed the item on Course Reserve at the library. It is only available for students to use at the library for a limited amount of time (usually three hours).  This system helps an entire class or classes access a resource within a reasonable time period.

Check the libraries' GIL-Find catalog to see whether we own the title you want.

Usually, it takes 3-5 business days for books you've requested to arrive at the pickup location. This is only an estimate, though, because delivery time can vary based on many factors.

University of North Georgia students, faculty, and staff may request books and DVDs in the GIL-Find catalog from other UNG libraries. Requested items are delivered by courier usually within 2-3 business days of the request. You will receive a notification in your UNG email account when the requested item arrives.

What can be requested?

• Requests may be placed only on items that are currently unavailable, or that are located on another campus.
• Reference books, rare books, items in the UNG Special Collections and Archives, some DVDs, technology, and other resources that do not circulate cannot be requested.

If you have problems placing an intercampus request, please contact Access Services.

At the beginning of each semester all enrolled students are given a print allocation amount of $10. This will allow printing of up to 500 pages ($0.02 per page).

Does this amount carry over?

No. This amount does not carry over each semester and any unused amount from this allocation will be deducted from your account at the end of each semester. 

Duplex Printing

Duplex printing (2 sided copies) will count as 2 pages, therefore students are charged $0.04 for 2 sided print jobs.

Beyond the initial allocation of $10 all students are able to add funds to their print account via the UNG Campus Cash page.

The unused additional funds you add yourself carry over each semester, whereas the unused initial print allocation funds do not. 

If your University of North Georgia Nighthawks card has not been issued or was recently re-issued, it is possible that your account will not be credited the appropriate funds at the start of the semester. In this case, please contact the I.T. Service Desk for the funds to be manually added to your account.

Students that need to request a refund of print jobs (bad copy, low toner, jammed pages) will need fill out and submit an Account Refunds Form and turn the form into the I.T. Service Desk.

Wireless printing is available for current UNG students via the Virtual Lab (login required). After installing the VMware Horizon client:

1. Double click on the “Print” icon located on the desktop.
2. Select your campus and the printer closest to you.
3. Click the Map Printer button and after a few moments the printer will be added.

Access documents stored on your computer in the following ways to print:

• Files stored on in your P: (Personal) Drive by navigating to Start ->Computer -> (P:\)
• Copy and paste links and images from your PC to the virtual environment
• Via connected USB drive to the computer (If the drive does not appear click on the top of the screen. A drop down menu should appear, from which you can click the USB icon, and in the menu that appears select your USB.) 

The library cannot accept duplicate items as replacements for lost items. Replacement costs reimburse the funds spent on that item, and may be used to replace the lost item with an updated version.

All UNG library locations are currently open to UNG employees and students only.

All UNG library locations are currently open to UNG employees and students only.

Parking information is available on the UNG Parking website.

Reserving a Study Room

Study rooms are available only to UNG students. Due to COVID-19 pandemic restrictions and for your safety, study rooms are limited to single occupancy. Please do not move other furniture into the study rooms.

Rooms can be reserved in one-hour blocks four times a week.

If you plan to use the whiteboard (Dahlonega) or chalkboard (Gainesville) please bring your own dry erase markers/chalk and erasers.

To reserve a room, complete the online request form.

*Note: You will be sent an email when you register and you must confirm your registration.