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CGE Emergency Response Protocols

In the event of an emergency, it is advisable to dial 911, or the in-country equivalent.

Ensure that all parties are safe, and then follow the emergency response protocols by contacting  UNG’s Public Safety at 706-864-1500. 

Please use the incident report to document any emergency situations while participating in a Study Abroad program.

Emergency Response Protocol
Study Abroad

When notified of an emergency related to the health and safety of a study abroad student, the following protocol should immediately be followed:

  1. Identify and respond to the emergency first, then contact the University of North Georgia’s Public Safety dispatch at 706-864-1500.
  2. When calling CGE administrator, please have the following information on hand as well as a pen and paper.
    • Nature of emergency—how many students impacted and how
    • Description of events, accidents or injuries and response provided—include approximate time and date of incident, as well as any actions you have taken.
    • Has anyone been notified outside of UNG (embassy, insurance provider, parents, spouses, etc.)?
    • Provide a phone number where you (as Program Director) can be reached Can the student/s continue (and does he/she wish to continue) with classes?
    • Can you return (with the group) to your accommodations safely?
    • Does the group need to return to the US, or can the course be completed as scheduled for non-impacted students?
    • The Family Educational Rights and Privacy Act (FERPA) is a factor when speaking to or about any student in our care.
  3. Program Directors need to file an incident report. 
International Student & Scholar Services

When notified of an emergency related to the health and safety of an international student or scholar, the following protocol should immediately be followed:

  1. Assess the immediate medical or safety needs of the student. Ensure that the student is safe and health needs are addressed prior to following the remainder of the protocol.
    • It is best practice to call 911, then UNG Public Safety (706-864-1500) in the case of a medical crisis or accident.
    • DO NOT sign anything on behalf of the student.
    • Advise student to cooperate with authorities, if applicable, and to request an attorney if he/she desires.
  2. Gather as much information as possible such as names, contact information, location, etc.
  3. Contact CGE director, associate director (AD), international student & scholar advisor, and the Office of Student Affairs (Dean of Students) to inform them of the situation.
  4. Director will update the senior vice president for Leadership and Global Engagement and vice president for Student Affairs as soon as relevant information is available.
  5. Any time communication with any party is received, copy the CGE director and AD on e-mails or summarize basis of conversation in an e-mail to provide adequate documentation of all action related to the matter.
  6. FERPA is a factor when speaking to or about any student in our care. Remember to keep all identifiable information completely confidential.
  7. Please fill out an official incident report as soon as feasible.

Emergency Contact Phone Numbers

Should you experience an emergency while overseas, please contact the Center for Global Engagement as soon as possible.

In most cases, when dialing from overseas, you will first dial 00 + 1 area code + number.

After hours, please dial Public Safety at 706-864-1500.

CGE Contacts

Sheila Schulte
Associate Vice President, International Programs
Office Phone: 706-867-2844 

Tony Fritchle 
Associate Director of CGE 
Office Phone: 706-867-3166

Daniela Martinez
Associate Director
Office Phone: 706-867-2192 

Office of Dean of Students Contacts

John Delaney
Dean of Students— Blue Ridge & Dahlonega Campuses 
Office Phone: 706-864-1900  

Alyson Paul 
Dean of Students— Cumming & Gainesville Campuses
Office Phone: 678-717-3877

Michelle Brown
Dean of Students—Oconee Campus 
Office Phone: 706-310-6201

UNG Police


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