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Email Setup on Mobile Phones

iOS phones

  1. Open the Settings app and Select the Mail, Contacts, and Calendars option
  2. Select Add Account
  3. Select Exchange
  4. Enter your Email, Password, and Description(Name that will appear in your Mailboxes).
    Note: Faculty/Staff >  Your email address will be your username@ung.edu, which is your first initial, your middle initial, and your last name.
  5. Select Next in the top-right of the screen
  6. Adjust your sync settings if desired and select Save.
    Note: if asked for the server name, enter outlook.office365.com, and if asked for domain, leave this field blank. (If the "Unable to Verify" error persistently pops up, enter "AD" in the domain field.)
  7. If you need more detailed instructions with screen shots, visit the Mobile Faculty/Staff Email Configuration page or Mobile Student Email Setup in ServiceNow (login required).

If you still need help, please contact the UNG IT Service Desk.

Windows Phone

  1. Go to the Settings App
  2. Open email+accounts
  3. Click Add an Account then click Outlook. Outlook is used for Exchange email accounts.
  4. Enter your full UNG email address and password.
    Note: Faculty/Staff >  Your email address will be your username@ung.edu, which is your first initial, your middle initial, and your last name.
  5. The email app will automatically find our server information and start downloading your email, calendar, contacts and tasks.
  6. If you need more detailed instructions with screen shots, visit the Mobile Faculty/Staff Email Configuration page or Mobile Student Email Setup in ServiceNow (login required).

If you still need help, please contact the UNG IT Service Desk.

Android

    1. Open the Settings app (If you are on a newer version of the Android OS, instead go to your mail app and skip step 2)
    2. Accounts section > Add Account
    3. Select Microsoft Exchange Activesync or Corporate
    4. Enter your FULL email and password
      Note: Faculty/Staff >  Your email address will be your username@ung.edu, which is your first initial, your middle initial, and your last name.
      Note: Sometimes, newer Android devices  will auto complete the setup process after this step has been completed. If this is the case there is no need to complete steps 5-7.
    5. Click Next or if given the option for Manual Setup, click Manual Setup
    6. In the "Domain\username" field, enter \EMAIL ADDRESS
    7. Server - outlook.office365.com
    8. Click Next
    9. Leave all defaults, Name this account (ex. School or UNG)
    10. If you need more detailed instructions with screen shots, visit the Mobile Faculty/Staff Email Configuration page or Mobile Student Email Setup in ServiceNow (login required)

If you still need help, please contact the UNG IT Service Desk.

Android - Gmail App

Important Note: To use Gmail with the UNG email system, the Android device must have Exchange Services installed and Gmail Version 5.0 or above. Some manufacturers do not include the Exchange Services with their devices, which may make your device incompatible.

  1. Open the Gmail app and open the menu on the left side. Open the Settings panel.
  2. Select Add Account and choose Exchange or Corporate.
    If neither of these options are available, this means that your device does not have the required Exchange Services installed.
  3. Type your full @ung.edu email and select Manual Setup
    Note:
    Faculty/Staff >  Your email address will be your username@ung.edu, which is your first initial, your middle initial, and your last name.
  4. For Account Type, choose Exchange or Corporate and then type your UNG Password.
  5. For Username, please enter your full UNG email address
    For Password, please enter your UNG Password
    For Server, please enter outlook.office365.com
    All other default settings are correct. Upon selecting Next, permit the Administrative rights.
  6. Choose the Sync options you would like, such as frequency and sync duration. 
    Upon clicking next, activate Gmail as a Device Administrator
  7. If you need more detailed instructions with screen shots, visit the Mobile Faculty/Staff Email Configuration page or Mobile Student Email Setup in ServiceNow (login required).

If you still need help, please contact the UNG IT Service Desk.

Android - Galaxy S5

  1. Select Apps.
  2. Select Settings.
  3. Scroll and select Accounts
  4. Select Add Account
  5. Select Microsoft Exchange Active Sync
  6. Enter your UNG email address and password.
    Note: Faculty/Staff >  Your email address will be your username@ung.edu, which is your first initial, your middle initial, and your last name.
  7. Select Manual Setup.
  8. Enter Domain/Username: must be \username@ung.edu , be sure to include the back slash
  9. Enter outlook.office365.com for the Exchange Server
  10. Select Next, then OK
  11. Wait while the phone verifies the account information.
  12. Scroll down and select Next. Some options will be pre-selected. You can change any of these before proceeding.
  13. Select Activate
  14. Edit the account name if desired and select Done.
  15. If you need more detailed instructions with screen shots, visit the Mobile Faculty/Staff Email Configuration page or Mobile Student Email Setup in ServiceNow (login required).

If you still need help, please contact the UNG IT Service Desk.

All Others

For other phones not listed above, visit the Mobile Faculty/Staff Email Configuration page or Mobile Student Email Setup in ServiceNow (login required).

If you still need help, please contact the UNG IT Service Desk at (706) 864-1922 or at helpdesk@ung.edu.

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