Online Consumer Information

Any student or employee in the university system aggrieved by a final decision of the president of an institution may apply to the Board’s Office of Legal Affairs (“Legal Affairs”) for a review of the decision, as provided for in the University System of Georgia Board of Regents policy 6.26 Application for Discretionary Review. 

Consumer complaints, fraudulent activity related to the University System of Georgia, or suggestions to improve ongoing operations may be reported to the USG Internal Audit & Compliance office or by calling 1-877-516-3466.

Office of Legal Affairs
Board of Regents of the University System of Georgia
270 Washington Street, SW
Atlanta, Georgia 30334
Tel.: 404-962-3255
Fax: 404-962-3264

Instructions for filing a complaint with our regional accreditor, Southern Association of Colleges and Schools (SACS): 

Complete the Commission’s Complaint Form and send two print copies to the President, Southern Association of Colleges and Schools Commission on Colleges, 1866 Southern Lane, Decatur, GA 30033-4097. To access the Commission’s complaint policy, procedures, and the Complaint Form, refer to the Complaint Procedures Against the Commission or Its Accredited Institutions (PDF).

Please read the document carefully before submitting a complaint. Note that the complaint policy only addresses significant, documented, alleged non-compliance with the SACSCOC accreditation standards, policies or procedures.

Complainants are expected to have attempted to resolve the issue through the institution’s complaint processes before filing a complaint with SACSCOC. The SACSCOC complaint process is not intended to be used to involve the Commission in disputes between individuals and member institutions or to cause the Commission to interpose itself as a reviewing authority in individual matters; nor does the policy allow the Commission to seek redress on an individual’s behalf.

The primary purpose of the SACSCOC complaint procedure is to acquire valuable information regarding an accredited institution’s possible non-compliance with accreditation standards, policies and procedures rather than to resolve individual disputes. 

Complaints must be tied to specific standard numbers from The Principles of Accreditation: Foundations for Quality Enhancement (PDF).

Instructions for filing a complaint with the U.S. Department of Education in regard to Title IV (financial aid, civil rights violations or discrimination) can be found in the Student Complaints and Consumer Information by State and Agency (PDF) document.

UNG follows the State Authorizations Reciprocity Agreements (SARA) complaints process. If the UNG complaint resolution is not satisfactory, an out-of-state student from another SARA state could then file a complaint with GA-SARA. The complaint would then be investigated and resolved by GA-SARA.

GA-SARA Complaint Policy
GA-SARA Online Student Complaint Form
For details about NC-SARA and the GA-SARA complaint process, visit the UNG State Authorizations page.

Refer to the UNG State Authorizations webpage for more information and contact information.