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    Online Consumer Information

    Consumer Complaints

    The University of North Georgia desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Complaints regarding any aspect of UNG operations should be filed internally to UNG authorities first and then, if necessary, to external authorities. Contact information for filing complaints is given below.

    Internal UNG Complaints

    • Provost

      Chaudron Gille
      Provost and Senior Vice President
      706-864-1602

    • Student Affairs

      Cumming & Gainesville

      Dr. Alyson Paul
      Associate Vice President
      Student Affairs/Dean of Students
      678-717-3877

      Dahlonega

      Dr. John M. Delaney
      Associate Vice President
      Student Affairs/Dean of Students
      706-864-1900

      Oconee

      Dr. Michelle Brown
      Assistant Vice President
      Student Affairs/Dean of Students
      706-310-6201

    • Online Student Success

      Online Student Success Advisors & eCampus Liaisons

      Merci Rivera

      Coordinator
      eCore and eMajor Liaison
      Merci.Rivera@ung.edu 
      706-867-2518

      Cayse Wilson

      eCore and eMajor Liaison
      Gainesville and Oconee
      Cayse.Wilson@ung.edu
      678-717-2385

      Deanna Simonds

      eCore Liaison
      Blue Ridge, Cumming and Dahlonega
      deanna.simonds@ung.edu
      706-867-2521

    • Student Accounts
      Ms. Charlotte Wade
      Bursar
      706-864-1407
    • Student Ombuds

      Dahlonega Campus

      Derek Sutton
      Academic Advising Coordinator
      706-864-1461

      Oconee Campus

      Veronica Walker
      Lab Coordinator, Life Sciences
      706-310-6614

    External UNG Complaints

    • University System of Georgia

      Any student or employee in the university system aggrieved by a final decision of the president of an institution may apply to the Board’s Office of Legal Affairs (“Legal Affairs”) for a review of the decision, as provided for in the University System of Georgia Board of Regents policy 6.26 Application for Discretionary Review. 

      Consumer complaints, fraudulent activity related to the University System of Georgia, or suggestions to improve ongoing operations may be reported to the USG Internal Audit & Compliance office or by calling 1-877-516-3466.

      Office of Legal Affairs
      Board of Regents of the University System of Georgia
      270 Washington Street, SW
      Atlanta, Georgia 30334
      Tel.: 404-962-3255
      Fax: 404-962-3264
    • Accreditor

      Instructions for filing a complaint with our regional accreditor, Southern Association of Colleges and Schools (SACS): 

      Complete the Commission’s Complaint Form and send two print copies to the President, Southern Association of Colleges and Schools Commission on Colleges, 1866 Southern Lane, Decatur, GA 30033-4097. To access the Commission’s complaint policy, procedures, and the Complaint Form, please see Complaint Procedures Against the Commission or Its Accredited Institutions

      Please read the document carefully before submitting a complaint. Note that the complaint policy only addresses significant, documented, alleged non-compliance with the SACSCOC accreditation standards, policies or procedures.

      Complainants are expected to have attempted to resolve the issue through the institution’s complaint processes before filing a complaint with SACSCOC. The SACSCOC complaint process is not intended to be used to involve the Commission in disputes between individuals and member institutions or to cause the Commission to interpose itself as a reviewing authority in individual matters; nor does the policy allow the Commission to seek redress on an individual’s behalf.

      The primary purpose of the SACSCOC complaint procedure is to acquire valuable information regarding an accredited institution’s possible non-compliance with accreditation standards, policies and procedures rather than to resolve individual disputes. 

      Complaints must be tied to specific standard numbers from The Principles of Accreditation: Foundations for Quality Enhancement.

    • Federal Financial Aid and Other Financial Obligations

      Instructions for filing a complaint with the U.S. Department of Education in regard to Title IV (financial aid, civil rights violations or discrimination) can be found in the Student Complaints and Consumer Information by State and Agency document.

    • Complaint Resolution Contacts by State

      UNG desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Students residing outside of the State of Georgia while attending UNG who desire to resolve a grievance should follow the University's Student Grievance Policy.

      However, if an issue cannot be resolved internally, you may file a complaint with your State. The state-by-state complaint contact information provides phone numbers, emails and/or links to state education agencies. These regulations are required to provide prospective and current students with contact information for filing complaints with the appropriate agency in the state where the student resides. Please click on your state to be connected to the appropriate contact should you have a complaint about UNG

    If you did not find what you are looking for, please visit the university's Student Consumer Information page.
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