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Information Technology Services

Important

Faculty and Staff : Use the Remote Work Toolbox to learn how to access things like your desktop, email and more from off-campus locations.
Students: Use the Remote Learning Toolbox to get access to class materials, software and other remote learning resources.

The UNG Division of Information Technology provides secure, effective and highly available technology solutions in alignment with the University of North Georgia (UNG) and University System of Georgia (USG) strategic plans while delivering excellence in customer service. In support of this mission, we will:

  • Partner with the University community to understand and enable the information technology needs of faculty, staff, and students.
  • Provide leadership and planning for the secure, effective, and strategic use of emerging technologies.
  • Demonstrate technical and operational excellence, and efficiency through a commitment to professionalism and continuous improvement while adhering to the policies, standards, procedures and guidelines of UNG and the USG.

Questions? email helpdesk@ung.edu, call 706-864-1922, submit a request, or access self-help. For further assistance, visit our contact page.

Student Account Activation

In order to activate your UNG Network ID, you must first change the default password from the one provided by Information Technology. To assist you with this process, please visit our Account Activation Portal

Phishing Awareness

Have you ever heard of phishing? To learn more about this prevalent scam, read over our phishing awareness webpage.

IT Maintenance Windows

IT Maintenance Windows occur Monday through Friday 10:30 p.m. to 6:00 a.m.

Banner System Maintenance occurs every Sunday 8:00 a.m. to 5:00 p.m.

A maintenance window is a scheduled outage of services for planned changes, upgrades, or repairs.

Emergency and time-critical maintenance or repairs may be performed outside of the normal maintenance windows. IT does not anticipate the need to use every maintenance window every week, however, it is important to be aware of the time and possible interruption of service.

If you have any questions or concerns, please contact the UNG IT Service Desk by email at helpdesk@ung.edu, or by phone at 706.864.1922.

Questions about 2FA?

Find all the information on our 2FA page!

UNG follows Section 508 Standards and WCAG 2.0 for web accessibility. If you require the content on this web page in another format, please contact the ADA Coordinator.
Please note that some of the images and videos on our site may have been taken before social distancing, face coverings and restricted gatherings were required.

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