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Information Technology Services

IT Helpdesk & Service Desk Adjusted Hours

UNG's Information Technology Service Desk support is still available, with staff working remotely during normal business hours.

The helpdesk walk-in locations are open Monday through Thursday 10:00 a.m. to 2:00 p.m. and will be closed on Friday until further notice.
The Cumming Campus is currently closed and has no walk-in hours.

For additional assistance you may:

Important

Faculty and Staff : Use the Remote Work Toolbox to learn how to access things like your desktop, email and more from off-campus locations.
Students: Use the Remote Learning Toolbox to get access to class materials, software and other remote learning resources.

The UNG IT Service Desk is the single point of contact for all technology related questions and requests for all students, faculty and staff. The Service Desk is a close-knit team of full-time and student personnel offering friendly and prompt assistance for walk-in service, phone support, email, text messaging, instant messaging, and social media.

In addition to technology support, the IT Service Desk also offers a variety of computer services, from software and hardware diagnostics and installation, to malware and spyware removal. Personal computer services are offered in-person on all of University of North Georgia campuses.

Student Account Activation

In order to activate your UNG Network ID, you must first change the default password from the one provided by Information Technology. To assist you with this process, please visit our Account Activation Portal

Phishing Awareness

Have you ever heard of phishing? To learn more about this prevalent scam, read over our phishing awareness webpage.

IT Maintenance Windows

IT maintenance windows run from 10:30 p.m. – 6:00 a.m. on the following days:

AV Systems: Mon/Tues
Server and Desktop: Wed/Thurs
Network and Telecom: Thurs/Fri
Banner System Maintenance occurs every Sunday.

Emergency and time-critical maintenance or repairs may be performed outside of the normal maintenance windows.
IT does not anticipate the need to use every maintenance window every week, however, it is important to be aware of the time and possible interruption of service.

If you have any questions or concerns, please contact the UNG IT Service Desk by email at helpdesk@ung.edu, or by phone at 706.864.1922.

Questions about 2FA?

Find all the information on our 2FA page!

UNG follows Section 508 Standards and WCAG 2.0 for web accessibility. If you require the content on this web page in another format, please contact the ADA Coordinator.

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