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Operations Updates by Department

Normal Hours Resume

All offices at UNG have resumed a normal schedule of Monday - Thursday 8:00 a.m. - 5:30 p.m. and Friday 8:00 a.m. - 3:00 p.m. unless noted here.

A

Academic Advising Operations Update

Welcome back! During the fall 2020 semester, professional advisors in campus Academic Advising Centers will offer in-person appointments on campus and also continue to be available for virtual appointments. The Centers will be open Monday - Friday of every week with partial staffing of professional advisors, who will rotate on-campus work.  Appointments can be booked by visiting adviseme.ung.edu, including student preference for an in-person or virtual meeting. Walk-in students will also continue to be served in the Advising Centers. 

Be on the lookout for an email communication from your Center advisor detailing the advisor's personal schedule! 

More Information About Academic Advising

 

Admissions Operations Update

Admissions staff are working remotely to support prospective students. Please refer all questions to the following email addresses for each office. Staff members will respond to questions in a timely manner:

Admissions Events Canceled

The upcoming Undergraduate Admissions events including campus tours on all UNG campuses  have been canceled until further notice in accordance with the Centers for Disease Control and Prevention’s guidance related to large events and the evolving COVID-19 situation.

We are creating expanded virtual options for you and your students to learn more about the University of North Georgia. 

Undergraduate Admissions personnel will still be available via email to answer any questions that you may have regarding the University of North Georgia.

Alumni Relations Operations Update

Alumni Relations staff are working normal hours.

  • Questions? Contact Alumni Relations, 706-864-1547
    • Hours of Operation:
      • Mon. - Thurs. 8:00 a.m. - 6:00 p.m.
        Fri. 8:00 a.m. - 3:00 p.m.

Appalachian Studies Operations Update

UNG's Appalachian Studies Center and  Historic Vickery House staff are working remotely as our physical offices remain closed. The Dahlonega food pantry is available by appointment only.

  • Schedule an Appointment at the Food Pantry - 706-974-4940
  • Questions? Email Rosann Kent or call 706-499-8208

Athletic Events

The Peach Belt Conference has announced that all fall competition involving cross country, volleyball and soccer will be delayed until October 1. A decision concerning men's and women's basketball will be made at a later date.

Learn more on the UNG Athletics website.

B

Bookstore Adjusted Hours

UNG Bookstoresnew window are following the Return to Campus guidelines.

  • Blue Ridge (Store will be pickup location only for online sales)
    • Customer will be contacted to schedule a pick-up time.
  • Dahlonega
    • Hours of Operation:
      • Mon. - Thurs. 8:00 a.m. - 5:30 p.m.
      • Fri. 8:00 a.m. - 3:00 p.m.
  • Gainesville
    • Hours of Operation:
      • Mon. - Thurs. 8:00 a.m. - 5:30 p.m.
      • Fri. 8:00 a.m. - 3:00 p.m. 
  • Oconee (Store will be pickup location only for online sales)
    • Hours of Operation:
      • Mon. - Thurs. 8:00 a.m. - 5:30 p.m.
      • Fri. 8:00 a.m. - 3:00 p.m.
  • Cumming (Store will be pickup location only for online sales)
    • Hours of Operation:
      • Mon. – Thurs. 10:00 a.m. - 4:00 p.m.
      • Fri. 10:00 a.m. - 3:00 p.m.

Questions? ungbookstore@ung.edu or 706-864-1635

Business Office Adjusted Hours

The Business Office is open to the public.

  • Hours of Operation:
    • Mon. - Thurs. 8:00 a.m. - 5:30 p.m.
    • Fri. 8:00 a.m. - 3:00 p.m.
    • Please note: Due to COVID-19, the Gainesville Business Office will be closed from 12:00 p.m. - 1:00 p.m. Monday - Friday. The COVID-19 situation is fluid, and hours are subject to change.
  • Questions? business.office@ung.edu

 

C

Cadet Admissions Operations Update

Staff members have returned to campus. Campus tours can be scheduled as individual family appointments and will be conducted in accordance with CDC guidelines. Remote meetings can also be facilitated for those not wishing to visit campus at this time. 

Cadet Admissions Events Amended

Cadet Admissions will amend the following events in accordance with the Center for Disease Control and Prevention's guidance related to large events and the evolving COVID-19 situation:

Planning is on-going to ensure the health of our students and the health of high school students interested in the Corps of Cadets. We apologize for the inconvenience and appreciate your patience during this process.

Schedule a Visit

Campus Rec - Dahlonega - Operations Update

Facility capacity is currently limited to 50 patrons at a time. Please call 706-864-1458 to check current capacity. 

The Dahlonega Rec Center, CRW@ung.edu, 706-864-1622, is open as follows:

Rec Center Hours of Operation 
  • Mon. - Thurs. 5:45 a.m. - 10:00 p.m.
  • Fri. 5:45 a.m. - 7:00 p.m.
  • Sat. 10:00 a.m. - 5:00 p.m.
  • Sun. 3:00 p.m. - 10:00 p.m.
  • Closed Labor Day, Monday, September 7
Dahlonega Pool Hours of Operation 
  • Mon. - Thurs. 5:45 a.m. - 7:45 a.m.; 4:00 p.m. - 7:00 p.m.
  • Fri. 5:45 a.m. - 7:45 a.m.
  • Sat. Closed
  • Sun. 4:00 p.m. - 7:00 p.m.
  • Closed Labor Day, Monday, September 7 

Note: Open to employees, students and members only. No guest/day passes available this fall.

Campus Rec - Gainesville - Operations Update

Facility capacity is currently limited to 30 patrons at a time. Please call 678-717-3414 to check current capacity. 

The Gainesville Rec Center - CRW-GVL@ung.edu, 678-717-3485, is open as follows:

Facility Hours of Operation:
  • Mon. - Thurs. 6:00 a.m. - 2:00 p.m. & 4:00 p.m. - 8:00 p.m.
  • Fri. 6:00 a.m. - 2:00 p.m.
  • Sat. Closed until further notice
  • Closed Labor Day, Monday, September 7

Gainesville Pool Hours of Operation:
  • Mon. - Thurs. 6:00 a.m. - 9:00 a.m., 11:00 a.m. - 2:00 p.m., 4:00 p.m. - 8:00 p.m.
  • Fri. 6:00 a.m. - 9:00 a.m., 11:00 a.m. - 2:00 p.m.
  • Closed Labor Day, Monday, September 7

Note: Open to employees, students and members only. No guest/day passes available this fall.

Card Services Operations Update

UNG Card Services is following the Return to Campus guidelines.

  • Blue Ridge - 706-946-5460
  • Cumming - Email Lauren Garcia to request an appointment
  • Dahlonega - 706-864-1404
    • Hours of Operation:
      • Mon. - Thurs. 8:00 a.m. - 5:30 p.m.
      • Fri. 8:00 a.m. - 3:00 p.m.
  • Gainesville - Call 678-717-3914
    • Hours of Operation:
      • Mon. - Thurs. 7:30 a.m. - 5:30 p.m.
      • Fri. 8:00 a.m. - 2:00 p.m.
  • Oconee - Email Savannah Plumly to request an appointment
    • Hours of Operation:
      • Mon. - Thurs. 8:00 a.m. - 5:30 p.m.
      • Fri. 8:00 a.m. - 3:00 p.m.
All photos must be submitted online.

Career Services Operations Update

Career Services welcomes you! Our offices on the Gainesville and Dahlonega campuses are open normal operating hours. The Oconee, Cumming and Blue Ridge campuses are served virtually during the fall semester. For students, first appointments with a career specialist are virtual, which may be scheduled online or by phone or email. For quick questions or to schedule an appointment in person, stop by during office hours. Employers and UNG alumni may reach us by phone or email for assistance.

Career Services is hosting virtual career chats throughout the summer and fall. You may register on Handshake for links to these chats.

Commandant of Cadets/Assistant Commandant Operations Update

Military Leadership Center Office Hours of Operation:

  • Mon. - Fri. 8:00 a.m. - 5:00 p.m.
Questions About the Corps of Cadets? Email Lisa Siuta, or call 706-864-1793

 

D

Dining Services

Fall Hours:

  • Dahlonega Dining Hall
    • Breakfast
      • Mon. - Fri. 7:00 a.m. - 10:00 a.m.
      • Sat. - Sun. 8:00 a.m. - 10:00 a.m.
    • Lunch 
      • Mon. - Sun. 11:00 a.m. - 4:00 p.m.
    • Dinner
      • Mon. - Thurs. 4:00 p.m. - 9:00 p.m.
      • Fri. - Sat. 4:00 p.m. - 7:00 p.m.
      • Sun. 4:00 p.m. - 8:00 p.m.

Chow House Diner on the Dahlonega Campus will be a pick up location only through the Transact Mobile Ordering App.

Fall 2020 Notice

Dining Services will be fully functional and students will be able to eat in the dining hall at the Dahlonega Campus and the food courts at the Gainesville and Dahlonega campuses, though capacity will be limited to encourage social distancing. We are also providing other opportunities to order through our dining app and grab and go options to take meals to eat in other locations.

Meal plans will begin three days early to accommodate move-in dates for fall 2020. Students, faculty and staff can use their meal plan swipes August 12 through December 4, which includes use during remote instruction for finals week.

Beginning Monday, September 21, 2020 on the Dahlonega Campus:

  • Starbucks store hours:
    • Mon. - Fri. 7:00 a.m. - 7:00 p.m.
    • Sat. - Sun. 7:00 a.m. - 7:00 p.m.
  • P.O.D. Express located in the Health and Natural Sciences building will be closed beginning Monday, September 21, 2020 and will reopen in fall 2021.
  • Java City located in the Library Technology Center will be closing on Monday, November 23, 2020 and will reopen in 2022 at a new location.

F

Financial Aid Operations Update

If you are able to address your financial aid needs remotely, we encourage you to do so.

  • Questions? finaid@ung.edu or use our live chat option via AskNigel
  • Schedule an Appointment - Schedule a Skype meeting with your Financial Aid Counselor
  • Hours of Operation:
    • Mon. - Thurs. 8:00 a.m. - 5:30 p.m.
    • Fri. 8:00 a.m. - 3:00 p.m.

The Financial Aid office provides online tools to assist as well. Visit the Financial Aid Help Video Library for helpful videos on a variety of topics. 

Food Pantry Operations Updates

G

Grants and Contracts Administration Operations Update

Grants and Contracts Administration (GCA) staff are back in the office and operating under normal hours but request that you still make an appointment to meet with the staff.

  • Hours of Operation:
    • Mon. - Thurs. 8:00 a.m. - 5:30 p.m.
    • Fri. 8:00 a.m. - 3:00 p.m.
  • Questions? grants@ung.edu 

Pre-Award staff are available via email and Teams chat, call, and video (video calls are by appointment). Please contact Post-Award staff and GCA Administration via email. GCA staff will make other arrangements as needed for communicating with the UNG community and any external entities. Principal Investigators (PIs) with current grants should forward any communications from sponsors to Lourdes Bastas.

 

H

Human Resources Operations Update

The Human Resources office on the Dahlonega and Gainesville campuses will be operating under limited hours. Please note that for social distancing purposes, the office will not be fully staffed during the week. If you wish to schedule an appointment to meet with a specific HR staff member in-person, please use the following calendar.

Questions?  hr@ung.edu or call:

  • Dahlonega - 706-864-1440
    • Hours of Operation:
      • Mon. - Thurs. 10:00 a.m. - 3:00 p.m.
      • Fri. - 10:00 a.m. - 2:00 p.m.
  • Gainesville - 678-717-3821
    • Hours of Operation:
      • Mon. - Thurs. 10:00 a.m. - 3:00 p.m.
      • Fri. - 10:00 a.m. - 2:00 p.m.

I

IT Hours of Operation

UNG's Information Technology support is following normal business hours.

  • Mon. - Thurs. 8:00 a.m. - 5:30 p.m.
  • Fri. 8:00 a.m. - 3:00 p.m.
Questions? helpdesk@ung.edusubmit a service request or access self-help

L

Language Labs Operations Updates

Our Language Labs are open and ready to help you! However, due to social distancing guidelines, our capacity for in-person visits has been greatly reduced. To safely accommodate in-person visits, we ask that you make an appointment to visit one of our physical lab spaces.

Library Operations Updates

Your Library, Online

All UNG library locations are currently open to UNG employees and students only. Please check the library website for the latest updates in service hours.

Reference and Informational Questions - Please use chat or email  so that we may route your question to the appropriate person.

Request and Reserve Books for Pick-up - Find books on the Libraries site by searching and selecting the books you would like to reserve. Make sure you are signed in to your libraries account. Once you submit your request, you will receive an email when your books are ready for pick-up.

Research Consultations - Requests for consultations are being delivered remotely (e.g. Teams, Skype, Blackboard Collaborate.) Please allow 48 business hours advance notice from the time of your request in order to allow for adequate preparation.

Library Instruction - Sessions are being delivered remotely (e.g. Teams, Skype, Blackboard Collaborate) or instructors may request instructional materials for inclusion in D2L.  Any instruction that has not already been scheduled, should be requested at least two weeks in advance to allow for adequate preparation. 

Electronic Resources are available 24/7. For assistance use chat or email askus@ung.edu on the Libraries website.

 

Technology Checkout - Laptops can now be borrowed from Campus IT. The library is currently not lending any technology. 

O

Observatory Operations Update

The observatory will be closed until further notice.

In the meantime, enjoy a presentation of the northeast Georgia night sky.

P

Parking & Transportation Services

Parking & Transportation Services offices are open and operating under normal business hours.

  • Dahlonega
    • Hours of Operation:
      • Mon. - Thurs. 8:00 a.m. - 5:30 p.m.
      • Fri. 8:00 a.m. - 3:00 p.m.
  • Gainesville
    • Hours of Operation:
      • Mon. - Thurs. 7:30 a.m. - 5:30 p.m.
      • Fri. 7:30 a.m. - 2:00 p.m.

Shuttles

Check the updated shuttle routes for fall 2020.

Planetarium Operations Update

The UNG Coleman Planetarium will be closed until further notice.

In the meantime, enjoy a presentation of the northeast Georgia night sky.

Postal Services Adjusted Hours

Postal Services is operating in accordance with the Return to Campus Plans.

Campus-specific operations are as follows:

  • Dahlonega - Incoming mail pick-up and out-going mail drop-off is now available at the service window in Hoag.
    • Hours of Operation:
      • Mon. - Thurs. 8:30 a.m. - 5:00 p.m.
      • Fri. 8:30 a.m. - 3:00 p.m.
  • Gainesville - Incoming mail pick-up and out-going mail drop-off is available at the Logistical Services warehouse loading dock.
    • Please email Eddie Morgan to schedule a pick-up or drop-off time

Intercampus courier services are operating on a limited schedule as follows:

  • Dahlonega/Gainesville: Monday - Thursday
  • Oconee: Wednesday
  • Blue Ridge/Cumming: as needed

All campus routes are going back to their usual schedule.

Questions? postoffice@ung.edu or 706-864-1634

Professional & Continuing Education

Professional and Continuing Education is operating with limited staff. 

  • Hours of Operation
    • Mon. - Thurs. 8:00 a.m. - 5:00 p.m.
    • Fri. 8:00 a.m. - 3:00 p.m.

Questions? continuinged@ung.edu

R

Registrar Operations Update

The Registrar's Office is now operating under normal business hours. Walk-ins are welcome.

  • Dahlonega - registrar-dah@ung.edu, 706-864-1760
    • Hours of Operation
      • Mon. - Thurs. 8:00 a.m. - 5:30 p.m.
      • Fri. 8:00 a.m. - 12:00 p.m.
  • Gainesville - registrar-gvl@ung.edu, 678-717-3644
    • Hours of Operation
      • Mon. - Thurs. 8:00 a.m. - 5:30 p.m.
      • Fri. 8:00 a.m. - 12:00 p.m.
  • Oconee - registrar-ocn@ung.edu706-310-6226
    • Hours of Operation
      • Mon. - Thurs. 8:00 a.m. - 5:30 p.m.
      • Fri. 8:00 a.m. - 12:00 p.m.

S

Student Counseling Operations Update

Student Counseling will offer appointments via tele-counseling and in-person, as appropriate.  To make an appointment, students should call one of the following numbers.

  • Cumming - 470-239-3134
  • Gainesville - 678-717-3660
  • Dahlonega - 706-864-1819
  • Oconee - 706-310-6205

Student Disability Services Operations Update

Student Disability Services will be available to meet with students via online appointment through Skype or Outlook as our physical offices remain closed.

For new services or to register for accommodations related to being in the high-risk population for COVID-19, begin your registration online.

For students who may have individual concerns regarding accommodations, contact your campus Student Disability Services office via email for a quicker response:

Summer Language Institutes Operations Update

Based on current public health guidance, UNG has reduced operations and on-campus staffing. The Summer Language Institutes delivery will be via a 100% online format.

Student Health Services Operations

Students may use the Student Health Centers in Dahlonega or Gainesville, rather than an urgent care, primary care, or emergency facility, but they should call ahead to make an appointment. 

Students should contact Student Health Services by email or phone before going to the Health Center, particularly if they have potential COVID-19 symptoms.

Student Money Management Center Operations Update

Staff are working remotely and will respond to emails and phone calls during business hours as our physical offices remain closed.

Student Money Management Center personnel will be available to meet with students via online appointment through Skype or Microsoft Teams. To book an appointment with SMMC staff, either schedule an appointment online (login required) or contact us by phone or email smmc@ung.edu.

  • Dahlonega - 706-867-3308
  • Gainesville - 678-717-3984

Supplemental Instruction Operations Update

Supplemental Instruction at UNG is committed to serving our students during the transition to online instruction for the foreseeable future. Sessions will remain consistent, collaborative, and engaging through the use of Blackboard Collaborate. Facilitators will be in contact with their individual professors and classes regarding their sessions. Find the full list of sessions on the Services by Course page.

Watch this video to see how SI is moving online.

We look forward to collaborating with our UNG community online for the near future! We wish everyone happiness, health, safety, and peace in the midst of the uncertainty.

Please contact SI administration with questions or concerns!

T

Testing Centers Operations Update

Appointment availability, at all UNG Testing Centers, is limited due to social distancing precautions and varies by campus location. Our testing center staff are following strict cleaning regimens after each exam admission session, that includes disinfecting all items and surfaces that candidates encounter. Please review our testing center’s Procedures and FAQs  prior to your scheduled appointment for information on what to expect during your visit. With safety measures in place, we are working together to ensure a clean and hygienic testing environment. Please note: all persons entering the UNG Testing Centers will be required to wear a face covering.

Please be mindful: Testing staff use latex free gloves when handling test materials. If you have an allergy that may impact your testing experience, please notify testing staff of your concern.

Tutoring Services Operations Update

Free online tutoring through Tutoring Services is available for enrolled UNG students. Tutoring sessions are conducted by UNG professional and peer tutors.

Writing tutoring is available through WCOnline; math, physics, chemistry, accounting, and other subjects are tutored in-person by appointment or online through Microsoft Teams. 

Questions? tutoring.services@ung.edu 

U

University Press Operations Update

UNG Press will remain in operation, but will be working remotely.

Questions? ungpress@ung.edu or 706-864-1556

While we will monitor our phone calls, email will be the quickest way to reach us. We thank you for your patience during this transition. 

UNG follows Section 508 Standards and WCAG 2.0 for web accessibility. If you require the content on this web page in another format, please contact the ADA Coordinator.

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