FAQs

Yes, you can add Authorized Users to who can access your Student Account Center. Once authorized, they will be able to view and make payments on your invoice as well as viewing past invoices. Note: This access is separate from FERPA authorization, and only allows the authorized user to see your invoice. No other student records are available from this setup. 

1. Log into Banner
2. Go to “Student”
3. Go to “Student Account”
4. Go to “Student Invoice”
5. Click "Continue"
6. You are now in the student account center. In the upper right corner, click on “Authorized Users”
7. Enter the email addresses of anyone you want to be added to view your Student Account Center and invoice.
   1. They will receive 2 messages at that email address: One with a user name, and one with a temporary password.

1. Go to Banner
2. Log in using your user id and password
3. Select the "Student" tab
4. Select the "Student Account" link
5. Select the "Student Invoice" link
6. Click "Continue"
7. Select "Account Activity"
8. You will be able to view your charges, estimated financial aid, term balance, and term balance including estimated financial aid.
9. Click "Make a Payment" to pay online via web check or credit card (Visa, MasterCard, American Express, Discover or Diner’s Club). 
   1. Web Checks are free
   2. Web Credit Card transactions incur a 2.85% convenience fee based on the amount of the transaction ($3.00 minimum fee)

1. Access your student invoice  (see above)
2. Select the semester you would like to view (defaults to the latest semester)
3. “Estimated Financial Aid” will be listed first
4. The selected semesters activity will be listed next
5. At the end of the semester's activity, Term Balance will be the amount you owe (Semester Account Activity - Estimated Financial Aid)

1. Go to the UNG Business Office Homepage
2. Select the link for "Selecting a Refund Preference"
3. Log in using your normal UNG Banner information
4. Use the link for "Click to set up your profile"
5. Enter your preferred Email address and create a password
6. Read and review the documents for "Review and accept the E-Sign Disclosure" and "Review and accept the Refund Legal Disclosure"
7. Provide the bank account information for where you would like to deposit your refunds
8. If you ever change banks or wish to change accounts, you can follow these same steps to make changes. 

If you have already completed your initial refund preference selection, you will need to go to the BankMobile Vibe website to update or change your preferences. You log in using your UNG email address and the password you chose when you selected your preference.

If you have trouble logging in, please contact BankMobile Customer Service at 1-877-327-9515.

1. Go to Banner
2. Log in using your user id and password
3. Select the “Student” tab
4. Click on the "Student Account" link
5. Select the "Set Up Payment Plan" link and follow the instructions

• More information about the payment plan

1. Access your student invoice (see above)
2. Click the “Make A Payment” button at the bottom of the invoice
3. Again click the “Make A Payment” button
4. Select your payment amount and click “Continue”
5. Follow the prompts for your choice of payment methods

Please note:  Accepted types of cards are Visa, MasterCard, American Express, Discover and Diner’s Club.  A non-refundable convenience fee of 2.85% a ($3.00 minimum fee) will be added to your payment by the service provider.

 *Web check payments are free of charge.

1. Access your student invoice (see above)
2. Select “Make A Payment”
3. Select your payment amount and click “Continue”
4. Select your payment method and follow the prompts to complete your transaction.

• “Owes Money” holds are automatically placed on all student accounts with an outstanding balance.
• Access your student invoice to obtain the amount of your outstanding balance

• Holds are removed daily via an automated process
• To have the hold removed immediately, please contact the Bursar’s Office during regular office hours

1. After logging into your Banner student account, select the “Student” tab
2. Select the “Change Meal Plan Form” link
3. Select the appropriate term and click “Submit Term”
4. Select your meal plan change preference

• Please note – choose wisely – you may only change your plan once per semester

1. After logging into your Banner student account, select the “Student” tab
2. Select the “Student Records” link
3. Select the “Update Authorization to Release/Discuss Education Records”
4. Complete the steps and share the authorization code with the appropriate authorized individuals

Mandatory Student Fees (PDF)

• Activity Fee
  • The student activity fee is used to fund various organizations that serve and benefit students, such as the Student Government Association, Student Activity Board and Commuter Council.  The funds also provide for activities, such as concerts and seasonal events, which are available to all UNG students. (Prorated at 1-4 and 5-6 credit hours)
• Athletics Fee
  • The athletics fee is used to support the NCAA athletics programs at UNG.  Students assessed the athletics fee have full access to sporting events throughout the regular athletic seasons. (Prorated at 1-4 and 5-6 credit hours)
• Health Services Fee
  • The health services fee covers basic health care services, prevention and self-help skills education, many over-the-counter medications, first-aid supplies, and prescription medications. Student Health Services are located on the Dahlonega Campus on the lower level of the Chestatee Building, and on the Gainesville Campus in the new Health Services Building. The health services fee is not mandatory on the Cumming, Oconee, or Blue Ridge campuses, but students may pay the fee and take advantage of the services offered on the Dahlonega or Gainesville Campuses.
• Institutional Fee
  • The special institution fee, established in 2009 and required system-wide by the Board of Regents, supports continued academic excellence during times of reductions in State funding. (Prorated at 1-4 credit hours)
• Rec Center Fee
  • The Rec Center fee was implemented to cover the cost of construction and furnishing of the Student Recreation Center on the Dahlonega Campus. Students enrolled on the Gainesville, Cumming, Oconee and Blue Ridge campuses are not required to pay the Rec Center fee, but may pay the fee and take advantage of the facilities and services of the Rec Center.
• Transportation Fee
  • The transportation fee is used to cover costs associated with the construction of student parking decks, construction and upkeep of surface parking lots, sidewalks and other access-related expenses across all campuses.
• Technology Fee
  • The technology fee supports technology infrastructure and services related to academic and instructional needs of students.  This includes the equipping of access to software, computer labs, network and internet access, and instructional technology.  (Prorated at 1-4 and 5-6 credit hours)