Managing Conflict

We recognize that workplace issues may arise, therefore, we provide a number of resources to help with work-related complaints. 

Informal Resolutions

Employees are encouraged to participate in an informal resolution process whenever possible. The informal resolution process may be utilized by consulting with an employee’s supervisor or the Employee Assistance Program (EAP).  

Formal Resolutions

In the event that any of these processes are not successful, the employee may seek the assistance of the Employee Relations department within Human Resources.

Mediation is an informal and confidential way for people to resolve disputes with the help of a neutral mediator who is trained to listen to both sides and work with parties to developing options and possible solutions for presented issues. Mediation is cooperative, respectful, and empowers individuals to come to win-win solutions. The mediator does not decide who is right or wrong or issue a decision. Instead, the mediator helps the parties work out their own solutions to problems. 

Contact Employee Relations with questions pertaining to the above areas:

Erica DeLana
Employee Relations Manager
erica.delana@ung.edu
706-867-3016