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Managing Conflict

Workplace Disputes

We recognize that workplace issues may arise, therefore, we provide a number of resources to help with work-related complaints. 

Informal Resolutions

Employees are encouraged to participate in an informal resolution process whenever possible. The informal resolution process may be utilized by consulting with an employee’s supervisor, the Employee Assistance Program (EAP), or the University’s Ombudsman.  

Formal Resolutions

In the event that any of these processes are not successful, the employee may seek the assistance of the Employee Relations department within Human Resources.

Mediation

Mediation is an informal and confidential way for people to resolve disputes with the help of a neutral mediator who is trained to listen to both sides and work with parties to developing options and possible solutions for presented issues. Mediation is cooperative, respectful, and empowers individuals to come to win-win solutions. The mediator does not decide who is right or wrong or issue a decision. Instead, the mediator helps the parties work out their own solutions to problems. 

Obmudsman

Need help resolving an issue but you are afraid to ask someone? Consider using the services of the university ombudsman. The ombudsman provides faculty, staff and students an informal and confidential means for discussing and addressing an issue without fear of reprisal.

Need Assistance?

Contact Employee Relations with questions pertaining to the above areas:

Erica DeLana
Employee Relations Specialist
erica.delana@ung.edu
706-867-3016

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