A process exists for students to address grievances of a general nature. Each grievance (complaint) will be considered carefully and individually, and every effort will be made to resolve issues to the mutual satisfaction of all parties.
Students who have complaints should address them to a Dean of Students who can assist students in understanding the Student Complaint Policy and process and can provide guidance to assist the student in achieving a resolution to their Complaint. UNG encourages that all concerns be addressed first at the level that the concern has arisen (such as between a student and instructor) through the Informal Complaint Resolution Process. Many issues are resolved by making an appointment with a faculty or staff member and calmly and honestly communicating the concern(s). Students are encouraged to attempt a good-faith resolution between themselves and others and focus on achieving an outcome that is mutually acceptable in an informal manner before initiating a Formal Complaint.
Note: The Student Complaint process is not used to address complaints related to University procedures that have established processes for resolution, such as grade appeals, parking tickets, student conduct findings, discrimination, sexual misconduct and sexual harassment, accommodation complaints, financial aid appeals, and residency appeals. Students must contact the offices listed below for additional information regarding procedures for the following:
Additionally, The Student Complaint process is not used to address concerns/complaints regarding the behavior of other UNG students (i.e. hazing, disorderly conduct, etc.). The Student Code of Conduct delineates behaviors prohibited and a process to address violations. For any questions or additional information, students must contact the Office of Student Conduct & Integrity.