Prometric Test Centers (PTC) are professional testing facilities dedicated to providing industry-leading testing services to all candidates. From the workstations to the furniture, every testing lab is identical to every other in all aspects other than size. The number of workstations ranges from six to nineteen in any given lab.
Prometric provides a level of standardization because we own all of the equipment, hardware, furniture, etc., in use throughout the testing network. Corporate ownership of computer equipment also ensures that the routine maintenance schedule is followed and equipment upgrades occur when needed.
All of the testing centers in Prometric's PTC network meet the same high standards:
- Temperature-controlled, secure, well-lit, well-ventilated, and private testing environment with convenient restroom facilities
- Comfortable testing furniture, adequate writing space, adjustable computer screens, and chairs
- Convenient parking
- Accessibility for individuals with disabilities
University of North Georgia Testing Center security procedures for all examinees are in effect in order to provide professional standards in testing services that reflect positively on the University. The Testing Center maintains membership with and adheres to guidelines set forth by the National College Testing Association (NCTA). The College Testing Center at the Stewart Center is required contractually to maintain the strictest possible security procedures to ensure the confidentiality and integrity of the tests given.
Upon arriving at the Testing Center:
- You will need to show at least one valid photo ID confirming your identity.
- You will be asked to read the Test Center’s rules agreeing to the security terms of the administration of the examination. You will be asked to sign your name and indicate the time in the test center roster prior to entering the testing room confirming you have read and agreed to such terms.
- You will be provided a secure, individual storage locker for your personal belongings; many items are prohibited from the testing room. See the list of prohibited items below.
- You will be asked to empty and turn your pockets inside out to confirm that you have no prohibited items.
- Your photo will be taken before entry into the testing room and kept as a photo record of your attendance.
- * See additional security procedures for Prometric Test Center below.
Upon completion of the registration process, you will be escorted to a computer workstation or a testing room where the Test Administrator will launch your examination. The only items you will be permitted to bring into the testing room include:
- photo ID
- storage locker key
- test permit
- credit/debit card (if required)
- items approved by Testing Center and verified by Test Administrator on day of test
- * See additional security procedures for Prometric Test Center below.
What photo ID will I need?
At least one form of acceptable photo identification is required for admission to the Testing Center. The identification must be current and include a recent photograph and signature. If the photo identification is not signed, a second form of identification with a signature must also be presented. Those who do not present acceptable identification will not be permitted to take the examination. Identification documentation may be captured and validated to determine authenticity.
PLEASE NOTE: Falsifying information required for admission to the examination or impersonating another examinee is strictly prohibited.
Acceptable forms of primary identification include but are not limited to:
- A valid (not expired) government-issued driver's license with your photograph and signature (Candidates who do not drive may have an identification card issued by the agency that also issues driver's licenses.)
- A valid (not expired) government-issued identification card with your photograph and signature
- A valid (not expired) government-issued passport with your photograph and signature
- A valid (not expired) United States military identification card with your photograph and signature
Unacceptable forms of primary identification include but are not limited to:
- A Social Security card
- A United States permanent residence card (green card)
- A credit, debit, or ATM card
IMPORTANT: The name on the current identification must exactly match the name listed on the test application or registration records. Example: If a name is listed as Jane Jones on the test application or registration records, and the legal name is Jane Jones Smith, identification must also list the name as Jane Jones (or Jane Jones Smith). If the presented identification reflects only the name Jane Smith, she would not be allowed to sit for the examination.
What items are prohibited in the testing room?
- Calculators (unless with prior approval and examined on test day by Test Administrator )
- Recording devices
- Photographic equipment
- Study materials
- Cellular telephones
- PDAs (personal digital assistants)
- Sun glasses or eyeglass case
- Hats and other head coverings, except those for religious purposes
- Bags (plastic, paper or cloth)
- Jewelry items that are wider than ¼ inch (1cm) are not permitted unless candidate is wearing an item which he/she claims cannot physically be removed.
- Pens and pencils
- Tobacco products
- Any other product determined by the Test Administrator to be a disturbance to other testers or a threat to the security of the examination.
PLEASE NOTE: The use of any medical device such as an asthma inhaler or insulin pump within the examination room, must be pre-approved by the Test Center prior to scheduling your examination appointment.
*Additional Security Procedures for Prometric Test Center.
The Prometric Test Center, will be using hand-held metal detector wands. All candidates will be scanned prior to each entry into the test room, including returns from breaks. Candidates will be required to turn their pockets out, and the scan will be done immediately afterward. The scan will be done in full view of the TCA DVR camera so it will be recorded, and any candidate complaints or concerns can be properly investigated. All candidates will be required to submit to the scans. Any candidates refusing to be scanned will not be permitted to test. CPRs will be filed for any irregularities or escalations regarding the use of the wands.
The University of North Georgia’s Testing Center is available to provide assistance to students with a physical and/or learning disability based on documentation on file in the Student Disability Services (SDS) Office and with the permission of the instructor.
These testing accommodations generally fall into one or more of the following categories: extended time in a setting less distracting than the actual classroom, a computer for word processing, enlarged print, and in some cases a reader/transcriber.
In order to make arrangements for special testing opportunities, please note the following:
- Please provide this link http://ung.edu/student-disability-services to your professor along with a copy of your accommodations. This link provides access to the Instructor Referral form which much be completed by the professor prior to your appointment.
- Students will need to visit https://my.ung.edu/departments/disablity-services/Lists/Schedule%20Test/Item/newifs.aspx to fill out the student request form. The student request form will send an email to our testing office, as well as to your professor. It will be the students responsibility to give the professor, as well as our testing office a reasonable advance notice before the day of the exam. We recommend 5 business days.
- Students with disabilities desiring to utilize exam accommodations must have documentation of their disabilities on file with the Office of Student Disability Services (SDS).
- All SDS students utilizing exam accommodations must comply with the University’s Academic Integrity Code.
- Testing Office hours are Monday through Thursday, 8:00am-5:30pm. Our Friday hours are from 8:00am-3:00pm, and all exams, except finals and exams for evening classes, must be completed during these hours. The Testing Center will accommodate the final exam schedule during finals week.
- Exams may be taken at any time instructors will approve, as long as it is within the hours mentioned in item 5 above.
- If a test appointment cannot be kept, the student must notify the instructor and Testing Office with as much advance notice as possible.
NOTE: Please be aware that students who are late to scheduled exams are using their allotted exam time. If students are more than 15 minutes late, appointments are forfeited and make-up exams may need to be scheduled. Make-up exams, however, are at instructors’ discretion, not the Testing Office’s. This policy and procedure is applicable to the make-up test as well. As exam accommodations pertain to test time only, students are not allowed to use scheduled test time for studying before beginning examinations.
Contact Thomas McCoy for more information.