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Test Center Procedures and FAQs

The University of North Georgia (UNG) Testing Centers are governed by the National College Testing Association’s (NCTA) best practices and, as such, take seriously our role of providing a secure test environment.

Check-In Process

During the check-in process, after storing all non-permitted items in a locker, staff will inspect any and all eyeglasses, permitted jewelry and other accessories to look for electronic devices/cameras that could be a security threat in protecting the integrity of content of exams administered.

Security Procedures

Listed below are security procedures to expect on test day. This security inspection will take a few seconds and will be done at check-in and again upon return from breaks before reentering testing lab. 

  1. Raising slacks/pants leg above the ankles for visual inspection. 
  2. Pull out pockets showing the cloth or placing hands in them for visual inspection 
  3. Raising sleeves to the elbow for visual inspection 
  4. Removal and/or inspection of accessories such as belt, scarf, vest, jewelry, and head/hair piece, etc.  
  1. Tattoo inspection. 
  2. Jacket and hoodie inspection if allowed in testing room. 
  3. Patting down yourself on legs, waist and covered parts of the arms. 
  4. If required; being scanned with a metal detector wand.

Frequently Asked Questions

Taking Your Test

Do you accept walk-in testing?

No. We offer appointment based testing only.

Do I have to take my tests at my home campus?

No. You may test at any UNG testing facility.

What if I need disability accommodations?

For all accommodation needs, please contact SDS.

Can I test remotely?

Yes, for Accuplacer and Math 1111.

Paying for Your Test

Is payment and scheduling completed all online or can I just arrive to the testing center and pay the proctor fee with cash?

Yes. Payment and scheduling is completed all online. UNG Testing cannot accept cash as payment.

Can I use one of the testing center computers to pay for my exam appointment?

No. It is against UNG’s policy to allow a payment transaction using one of the testing center computers. You have to complete payment using your own device.

Can I get a refund?

All testing fees are nonrefundable and nontransferable.

I scheduled my exam at a different UNG location but I would like to test at a different UNG location. Do I need to re-register online and pay an additional fee?

No. You will need to contact the testing center that you originally registered your appointment prior to your appointment to inform them that you would prefer to test at a different UNG location. Once you communicate with the original UNG testing location, you will need to contact your preferred UNG testing location so the testing staff can confirm that you submitted the fee and to discuss a time and date.

Questions About Tests

What is the difference between a UNG online exam an eCore?

  • UNG Online – taught and created by UNG professors and are major specific courses
  • ECore – core classes that are taught by USG instructors (who may also be UNG professors)

What if I took an Accuplacer or Compass test previously and need my scores?

To obtain a score report, contact the testing center directly.

How do I obtain my test scores?

To obtain a score report, contact the testing center directly.

How do I obtain a DUO Password?

To obtain a DUO passcode, please do the following:
Step 1. Open the DUO Mobile App
Step 2. Select dropdown arrow to obtain the 6 digit passcode
Step 3. Bring passcode to your scheduled testing time.
*Once you arrive at the Testing Center, staff will direct you with next steps.

For any assistance, please contact your institution's IT helpdesk. For UNG students, please contact 706-864-1922 or email helpdesk@ung.edu.

What to Bring

What do I need to bring to the Testing Center?

Please see “What to Expect” on our website included on each exam’s page. Each test is different.

What do you mean by valid identification?

Your identification must include a picture, must be government issued and not expired.

Can I use my cellphone as a calculator?

No. Electronic devices are prohibited from the testing room.

I read that no electronics will be allowed in the testing center. Am I able to bring my phone? Are there lockers available?

Electronics are not allowed in the testing lab. The testing center will provide lockers to store all of your personal items that are prohibited from the testing lab.

Non-UNG Students

Do I have to be a student at UNG to utilize your Testing Center?

No. We welcome both internal and external test takers.

I am still a high school student and don’t have a valid government issued ID. Can my student ID work? Will I still be allowed to test?

No. You will need to go to your local DMV to request a permit or you can use College Board’s student ID form.

I am a visitor and not a UNG student. Do I need to receive a temporary parking permit? Can I park anywhere I see available?

A parking pass is not required if you are visiting our campus. You will need to locate visitor parking.

Information for UNG Instructors

How do I send my student's exam to the testing center?

All exam information should be sent to ungonlinetesting@ung.edu

Be sure to include the following:

  • exam duration
  • exam window
  • exam password
  • any material that will be allowed during your exam

UNG follows Section 508 Standards and WCAG 2.0 for web accessibility. If you require the content on this web page in another format, please contact the ADA Coordinator.

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